How to enable Javascript

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2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 5 mths ago
- 3 replies
- 22
- 2
- Ideas
Re: [first_name] tag for quick replies @mehmet uyar Agree! We used this one too, Zendesk was very extensive with the variables for email templates.
- Amrish
- a_g
- 5 mths ago
- Ideas
- Reported - view
0
Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
- Amrish
- a_g
- 5 mths ago
- 1 reply
- 8
- Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
- Amrish
- a_g
- 5 mths ago
- 5 replies
- 30
- 4
- Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
- Amrish
- a_g
- 5 mths ago
- 1 reply
- 9
- 1
- Ideas

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