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    Optional alias name for agents

    I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
    • Amrish
    • a_g
    • 5 mths ago
    • 3 replies
    • 22
    • 2
    • Ideas
  • Re: [first_name] tag for quick replies @mehmet uyar Agree! We used this one too, Zendesk was very extensive with the variables for email templates.
    • Amrish
    • a_g
    • 5 mths ago
    • Ideas
    • Reported - view
  • 0

    Default reminder time and dates

    As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming…
    • Amrish
    • a_g
    • 5 mths ago
    • 1 reply
    • 8
    • Ideas
  • 4

    [first_name] tag for quick replies

    Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
    • Amrish
    • a_g
    • 5 mths ago
    • 5 replies
    • 30
    • 4
    • Ideas
  • 1

    Showing the full email bounce error

    Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
    • Amrish
    • a_g
    • 5 mths ago
    • 1 reply
    • 9
    • 1
    • Ideas
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