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First customer contact
Hi, We would like to request the feauture to set a user as first customer contact. When a user in Trengo is assigned as first customer contact, he or she will receive all incoming calls and messages.…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 1 reply
- 18
- 3
- Ideas
1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 1 reply
- 14
- 1
- Ideas
3
Trengo mobile app | Voice calls
Hi, Currently when using the Trengo app on mobile devices, one needs to be actively using it in order to be able to receive phone calls. We would like to request to be able to also receive phone…
- Jeroen Bongers
- Jeroen_Bongers
- 7 mths ago
- 3 replies
- 24
- 3
- Ideas
0
Control threads WhatsApp
We would like to be able to manually control threads in the WhatsApp channel. Currently we have to many threads and all discussing the same issue. We want all new incoming message of the same…
- Jeroen Bongers
- Jeroen_Bongers
- 9 mths ago
- 1 reply
- 16
- Ideas
0
Export message filtered on profiles
HI, Currently it is possible to export all message send and received from a single contact. It would be nice that this is possible for profiles as well.…
- Jeroen Bongers
- Jeroen_Bongers
- 1 yr ago
- 19
- Ideas
1
Notifications for assignee in team channels
Currently it is possible to create a notification when inbound messages are received. If you have a channel which is maintained by a team, you can create a rule that if a new OPEN ticket has arrived,…
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- 1 reply
- 14
- 1
- Ideas
Re: Integration Office 365 agenda @Tamara Berner we are currently using Outlook for emailing and the Office Calendar for our agenda's
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- Ideas
- Reported - view
0
Tables in emails
Currently it is not possible to create tables in e.g. emails. This feature would be useful to create organized and clear emails.
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- 1 reply
- 8
- Ideas
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- 4 replies
- 43
- Ideas
3
Auto forward voice calls to your phone
Currently it is not possible to automate forwarding incoming calls to your phone. I would like to see a feature that enables the possibility that Trengo checks if the Trengo application/ browser is…
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- 2 replies
- 36
- 3
- Ideas

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