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Re: Add more labels to one ticket will overrule the subject line Thanks, Marco, for sharing. We are experiencing the same 🙂
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 wk ago
- Ideas
- Reported - view
2
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 mths ago
- 1 reply
- 9
- 2
- Ideas
1
Searching in closed conversations based on 2 characters
In the internal note we use abbreviations or initials of 2 letters. We would like to be able to search for this in the closed conversations. That now only works with words of at least 4 (maybe 3?…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 4 mths ago
- 1 reply
- 6
- 1
- Ideas
Re: Office hours email , push notifications It would be nice if you can set business hours per Team, because teams in our organisation have different business hours.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 9 mths ago
- 1
- Ideas
- Reported - view
Re: Preserving labels after merging conversations @Tamara Berner Great! Thanks!
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1
- Bugs
- Reported - view
Re: Rules based on time (and two conditions) The add-on "inside/outside business hours" fits our desired rule. It works perfectly! Is the condition "unreplied after a certain amount of time" only possible for inbound messages?…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
1
Archive/activate quick replies
We would like to be able to archive quick replies, so that we can activate/use them again later.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 12
- 1
- Ideas
6
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 5 replies
- 43
- 6
- Ideas
- In progress
- In progress
1
Rules based on time (and two conditions)
It would be great if it's possible to create an adjustable "autoreply" per team (!) based on the rule: "When message arrives at time X ánd is assigned to team X,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 4 replies
- 19
- 1
- Ideas
- Completed
- Completed
Re: Automatic labeling @Tamara Berner That would be great! In which period of time do you think this can be realized?
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
1
Automatic labeling
Is it possible that messages that arrive outside our opening hours are immediately labeled as 'Outside opening hours'?
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 4 replies
- 17
- 1
- Ideas
- Closed
- Closed
4
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2 replies
- 26
- 4
- Ideas
Re: Preserving labels after merging conversations @Tamara Berner Suppose you label conversation 1, and add conversation 2 to it later. After merging, the previously assigned labels disappeared.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Bugs
- Reported - view
0
Preserving labels after merging conversations
After merging conversations, previously added labels are deleted. We would like to see the labels preserved after merging.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 5 replies
- 17
- Bugs
- Solved
- Solved
Re: Deleting all conversations, contacts or profiles at once ... or delete a special selection of conversations at once. For example: all calls from a specific month. Even finer: being able to set this to happen automatically.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
0
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 8 replies
- 39
- Ideas
- In review
- In review
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2 replies
- 11
- 2
- Ideas
Re: Scheduling auto-replies @Tamara Berner Or somewhere within the Business Hours setting, creating a separated possibility to schedule holidays and being able to create an autoreply for these holidays.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
Re: Scheduling auto-replies @Tamara Berner Within the Autoreply menu, being able to schedule when an autoreply needs to be activated, for example. This way the auto reply will be automatically inactive.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
8
Scheduling auto-replies
It would be nice to schedule and plan Auto-replies in advance. This would be great for holidays for example, if you know in advance that the organization is closed during that period of time.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 10 replies
- 87
- 8
- Ideas
- Completed
- Completed

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