How to enable Javascript

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1
Using quick replies in internal notes
We would like to be able to use the quick replies in the internal notes as well. New colleagues who are being trained, first formulate their message to be sent via the 'internal note' field,…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 mth ago
- 1 reply
- 4
- 1
- Ideas
Re: Enable and Disable function for quick replies Would be very nice if that's possible. We have a huge selection of quick replies we only use in a specific time of the year, depending on the FAQs that time of the year.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 4 mths ago
- Ideas
- Reported - view
2
Autocorrect function (right mouse button)
The autocorrect function does not work as desired. If you change an incorrectly typed word to the correct spelling with the right mouse button, the correction will not be preserved as soon as you…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 11 mths ago
- 5
- 2
- Ideas
Re: Searching in closed conversations based on 2 characters @Tamara Berner It's been a while... ;-) Do you have any news about this topic?
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 9
- 1
- Ideas
- Closed
- Closed
Re: Customers' chats/tickets rating and collecting a feedback 1. How would you like to measure customer satisfaction? As simple and short as possible; the customer should take little effort and time. For example, using a 3 or 5 point scale (possibly in the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2
- Ideas
- Reported - view
3
Show more than 4 quick replies
Using the quick answers menu makes it easier to display more than the first 4 sentences. It makes scrolling much faster when the pop-up menu shows more quick answers (the search function isn't…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 12
- 3
- Ideas
Re: Quick reply per team Great idea! We would like the same :)
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Add more labels to one ticket will overrule the subject line Thanks, Marco, for sharing. We are experiencing the same 🙂
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- Ideas
- Reported - view
8
Check how often quick replies are used
We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 2 replies
- 31
- 8
- Ideas
1
Searching in closed conversations based on 2 characters
In the internal note we use abbreviations or initials of 2 letters. We would like to be able to search for this in the closed conversations. That now only works with words of at least 4 (maybe 3?…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 3 replies
- 15
- 1
- Ideas
Re: Office hours email , push notifications It would be nice if you can set business hours per Team, because teams in our organisation have different business hours.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 2 yrs ago
- 1
- Ideas
- Reported - view
7
Rules based on outbound messages
We would like to be able to create rules based on outbound messages (currently rules are only available for inbound messages). For example: being able to label automatically if our message to the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 114
- 7
- Ideas
- Completed
- Completed
24
Inserting quick reply where the cursor is
Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 26 replies
- 177
- 24
- Ideas
- Completed
- Completed
1
More detailed data
For us it would be preferable to gain insight upon processed conversations within the opening hours, meaning that messages outside opening hours are not measured within the data.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 10 replies
- 160
- 1
- Ideas
- Completed
- Completed
2
Export statistic "First response time"
We would like to export data concerning the first response time, instead of having it visible within Trengo.
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 3 yrs ago
- 2 replies
- 23
- 2
- Ideas
- Completed
- Completed

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