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Re: Customers' chats/tickets rating and collecting a feedback @Roy Dean Also curious about that one!
- Joris O
- joris_o
- 3 mths ago
- Ideas
- Reported - view
Re: Availability insights per user (export) Good one! Would be an amazing feature to build growth projections on. Activity tracking would make my life a lot easier at the moment.
- Joris O
- joris_o
- 5 mths ago
- 2
- Ideas
- Reported - view
0
Average numbers: First Response time/Close ticket time
It would be amazing if the Statistics tool would provide some more in-depth reporting features. Now it is too time-consuming to calculate AVG First Response time or Time of tickets closed.…
- Joris O
- joris_o
- 11 mths ago
- 2 replies
- 17
- Ideas
- Completed
- Completed
4
Add Instagram Direct Messaging to channels?
I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio,…
- Joris O
- joris_o
- 1 yr ago
- 9 replies
- 107
- 4
- Ideas
- In review
- In review

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