How to enable Javascript
Sign Up
Login
Search
Home
Latest Posts
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
lizet
lizet
3 mths ago
1
reply
8
1
Ideas
1
We would like to assign tickets to a channel by using rules
On this moment only assign to a team or user is possible, we would like to assign to a specific channel. In this way tickets from clients that are not able to use different email adresses (because…
lizet
lizet
5 mths ago
1
reply
2
1
Ideas
Re: Customize Auto reply mail
@Daniela Backman Thank you! Would it also be posstibe to sen a message that will "replace" the Auto reply (that is set up in the email settings)? Otherwise a client would receive 2 auto replies in a…
lizet
lizet
5 mths ago
Ask the community
Reported - view
0
Customize Auto reply mail
Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country,…
lizet
lizet
5 mths ago
3
replies
13
Ask the community
Re: Reporting multible labels
@Daniela Backman Thank you. Yes that would be possible, but than we have a lot of extra work. It would be nice if we could use Trengo to have a quick overview.…
lizet
lizet
5 mths ago
Ideas
Reported - view
2
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
lizet
lizet
5 mths ago
2
replies
13
2
Ideas
1
Reporting multible labels
It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels.
lizet
lizet
5 mths ago
3
replies
10
1
Ideas
lizet
lizet
7
5
0
Follow
Home
Ideas
Ask the community
Customer solutions
Tags
View all tags