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1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
- lizet
- lizet
- 3 mths ago
- 1 reply
- 8
- 1
- Ideas
1
We would like to assign tickets to a channel by using rules
On this moment only assign to a team or user is possible, we would like to assign to a specific channel. In this way tickets from clients that are not able to use different email adresses (because…
- lizet
- lizet
- 5 mths ago
- 1 reply
- 2
- 1
- Ideas
Re: Customize Auto reply mail @Daniela Backman Thank you! Would it also be posstibe to sen a message that will "replace" the Auto reply (that is set up in the email settings)? Otherwise a client would receive 2 auto replies in a…
- lizet
- lizet
- 5 mths ago
- Ask the community
- Reported - view
0
Customize Auto reply mail
Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country,…
- lizet
- lizet
- 5 mths ago
- 3 replies
- 13
- Ask the community
Re: Reporting multible labels @Daniela Backman Thank you. Yes that would be possible, but than we have a lot of extra work. It would be nice if we could use Trengo to have a quick overview.…
- lizet
- lizet
- 5 mths ago
- Ideas
- Reported - view
2
Overview in total amount of reminders, not only your own reminders
It would be nice to have a good overview of the total amount of reminders, not only your own. Also it would be nice to have a look in specific reminders from a specific colleague to work in these…
- lizet
- lizet
- 5 mths ago
- 2 replies
- 13
- 2
- Ideas
1
Reporting multible labels
It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels.
- lizet
- lizet
- 5 mths ago
- 3 replies
- 10
- 1
- Ideas

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