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Re: Hyperlink in Flowbot Hey @Rob ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 wk ago
- Ideas
- Reported - view
Re: User roles/permissions within admin area Hey @Josue ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 wk ago
- 1
- Ideas
- Reported - view
Re: New rule when an outbound e-mail occur, put an e-mail in BCC automatically Hi @Aniol ! Thanks for sharing your idea with us 😊 I read that when you send an email from Trengo (outbound) you want to have the possibility to automatically add another email address in the BCC…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 wk ago
- Ideas
- Reported - view
Re: Other email addresses should be able to update open email ticket Hi there @Peter ! Thank you for sharing your thoughts on this! I read that you would like to be able to merge conversations from different contacts when the subject (with a ticket number) is the…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance Hi there @Dennis ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Show the amount of new tickets in the sidebar for teams Hey @Hilde S. ! Thanks for your reply and questions! We are more than happy to help you get some more clarity on the feature and how you can optimise your account for you and your users.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Schedule massive templates 500 per date and hour @Mario Zazueta I will keep you updated on any news!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Using quick replies in internal notes Hi @Hogeschool Windesheim ! Thanks for your sharing your ideas on this topic! We will monitor the demand for this feature and keep you posted on relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: "Answered ticket" as timestamp in reporting export Hey @Simon ! Thanks for posting! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature! 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Reporting overview with individual single days per team member Hi there @Simon ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Website widget language Hey @Sjors ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Giphy in rules Hey @Vincent ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Round robin assignment depending on availability status Hey there @Baker , @Yaron , @Jules ! Great news 🎉 We launched the option to take agent availability into consideration when using the round-robin rule!…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Paste images @Ryon Mereboer there's currently no update on this topic. Once there are any developments concerning this topic we will adjust the status and inform you via this post! 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Dynamic e-mail as a hyperlink Hey @Tim ! Thanks for sharing your idea on this topic in our community 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing such…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Improve the error handling in case of message couldn't be send. Hey @Erwin ! Thank you for sharing your ideas and suggestions on this topic 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Implement keyboard shortcuts @Ryon Thanks for the feedback on this! We have not gotten any further messages about this but I will pass it along to our product team. There are currently no plans to make adjustments to this…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Telephone Pop-up Screen Hey @Ryon ! Thanks for reopening this topic :) Perhaps there have been some changes in this the past year which has caused to be possible in some cases.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Be able to open Office365 encrypted emails in Trengo Hi @Danny ! 😊 Thanks for sharing your idea! I have translated your post to English in order to maintain visibility and accessibility for all the community members.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Is it possible to save the export settings ? Hi @Johannes ! Thanks for sharing this idea with us - I read that you would like some pre-made (customizable) templates that you can use in order to export the data you need.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Show a 'new message' bullet on Inbox (same as on Team Chat) Hey @Lars ! Thanks for sharing your idea on this platform - this sounds like a great addition in the inbox! 😊 We will monitor the demand for this feature and keep you posted on relevant updates.
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Change the image configuration Hi @Dennis ! 👋 Thanks for sharing your idea on this platform. I read that you would like to be able to customize the default image settings for when you add an image to a ticket.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Umlauts (ÄÜÖ) in domains Hey @Sascha ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Round robin assignment depending on availability status Hey @Jules ! I saw you left a similar post concerning this topic (assigning based on agent availability) - feel free to like and follow the post and leave a comment.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Schedule massive templates 500 per date and hour Hey @Mario ! Thanks for sharing your feedback! I am not sure from your post on which type of channel you would like to be able to do this (email, SMS, WhatsApp) but it might be nice to know that for…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view

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Charlotte Beenen

Charlotte_Beenen

Product Support Specialist

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