How to enable Javascript
Sign Up
Login
Search
Home
Latest Posts
Re: Option to set standard outgoing phonenumber
Hi there @Helpdesk Qfact ! Thank you for sharing your idea! I read that you would like to have the ability to choose a default phone number for outgoing calls in your phone console like the…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Add labels in bulk to tickets
Hey there @Raelyn ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Other email addresses should be able to update open email ticket
@Peter Batenburg thanks for the reply and the explanation! We will monitor the demand for this feature and keep you posted on relevant updates 😊
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Profiles filter in Reports
Hi there @Cmind ! Thanks for sharing your idea! It might also be interesting for you to follow this topic HERE . We will monitor the demand for this feature and will update you here once there are…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Prevent accidental deletion of your Flowbot
Hey @Jules ! Thanks for contacting us about this yesterday and for sharing your feedback/ideas here! 😊 We will monitor the demand for this feature and will update you here once there are…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Hyperlink in Flowbot
Hey @Rob ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: User roles/permissions within admin area
Hey @Josue ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
1
Ideas
Reported - view
Re: New rule when an outbound e-mail occur, put an e-mail in BCC automatically
Hi @Aniol ! Thanks for sharing your idea with us 😊 I read that when you send an email from Trengo (outbound) you want to have the possibility to automatically add another email address in the BCC…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
7 mths ago
Ideas
Reported - view
Re: Other email addresses should be able to update open email ticket
Hi there @Peter ! Thank you for sharing your thoughts on this! I read that you would like to be able to merge conversations from different contacts when the subject (with a ticket number) is the…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance
Hi there @Dennis ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
1
Ideas
Reported - view
Re: Show the amount of new tickets in the sidebar for teams
Hey @Hilde S. ! Thanks for your reply and questions! We are more than happy to help you get some more clarity on the feature and how you can optimise your account for you and your users.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Schedule massive templates 500 per date and hour
@Mario Zazueta I will keep you updated on any news!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Using quick replies in internal notes
Hi @Hogeschool Windesheim ! Thanks for your sharing your ideas on this topic! We will monitor the demand for this feature and keep you posted on relevant updates 😊
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: "Answered ticket" as timestamp in reporting export
Hey @Simon ! Thanks for posting! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature! 😊
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
1
Ideas
Reported - view
Re: Reporting overview with individual single days per team member
Hi there @Simon ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 😊
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Website widget language
Hey @Sjors ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
1
Ideas
Reported - view
Re: Giphy in rules
Hey @Vincent ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Round robin assignment depending on availability status
Hey there @Baker , @Yaron , @Jules ! Great news 🎉 We launched the option to take agent availability into consideration when using the round-robin rule!…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
1
Ideas
Reported - view
Re: Paste images
@Ryon Mereboer there's currently no update on this topic. Once there are any developments concerning this topic we will adjust the status and inform you via this post! 😊
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
1
Ideas
Reported - view
Re: Dynamic e-mail as a hyperlink
Hey @Tim ! Thanks for sharing your idea on this topic in our community 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing such…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Improve the error handling in case of message couldn't be send.
Hey @Erwin ! Thank you for sharing your ideas and suggestions on this topic 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Implement keyboard shortcuts
@Ryon Thanks for the feedback on this! We have not gotten any further messages about this but I will pass it along to our product team. There are currently no plans to make adjustments to this…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Telephone Pop-up Screen
Hey @Ryon ! Thanks for reopening this topic :) Perhaps there have been some changes in this the past year which has caused to be possible in some cases.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Be able to open Office365 encrypted emails in Trengo
Hi @Danny ! 😊 Thanks for sharing your idea! I have translated your post to English in order to maintain visibility and accessibility for all the community members.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
Re: Is it possible to save the export settings ?
Hi @Johannes ! Thanks for sharing this idea with us - I read that you would like some pre-made (customizable) templates that you can use in order to export the data you need.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
8 mths ago
Ideas
Reported - view
1
2
3
4
5
Next
Charlotte Beenen
Charlotte_Beenen
Product Support Specialist
102
20
0
Follow
Home
Ideas
Ask the community
Customer solutions
Tags
View all tags