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Re: Option to set standard outgoing phonenumber Hi there @Helpdesk Qfact ! Thank you for sharing your idea! I read that you would like to have the ability to choose a default phone number for outgoing calls in your phone console like the…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Add labels in bulk to tickets Hey there @Raelyn ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Other email addresses should be able to update open email ticket @Peter Batenburg thanks for the reply and the explanation! We will monitor the demand for this feature and keep you posted on relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Profiles filter in Reports Hi there @Cmind ! Thanks for sharing your idea! It might also be interesting for you to follow this topic HERE . We will monitor the demand for this feature and will update you here once there are…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Prevent accidental deletion of your Flowbot Hey @Jules ! Thanks for contacting us about this yesterday and for sharing your feedback/ideas here! 😊 We will monitor the demand for this feature and will update you here once there are…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Hyperlink in Flowbot Hey @Rob ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: User roles/permissions within admin area Hey @Josue ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- 1
- Ideas
- Reported - view
Re: New rule when an outbound e-mail occur, put an e-mail in BCC automatically Hi @Aniol ! Thanks for sharing your idea with us 😊 I read that when you send an email from Trengo (outbound) you want to have the possibility to automatically add another email address in the BCC…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 7 mths ago
- Ideas
- Reported - view
Re: Other email addresses should be able to update open email ticket Hi there @Peter ! Thank you for sharing your thoughts on this! I read that you would like to be able to merge conversations from different contacts when the subject (with a ticket number) is the…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Dashboard / Cockpit to monitor SLA's /Team performance Hi there @Dennis ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Show the amount of new tickets in the sidebar for teams Hey @Hilde S. ! Thanks for your reply and questions! We are more than happy to help you get some more clarity on the feature and how you can optimise your account for you and your users.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Schedule massive templates 500 per date and hour @Mario Zazueta I will keep you updated on any news!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Using quick replies in internal notes Hi @Hogeschool Windesheim ! Thanks for your sharing your ideas on this topic! We will monitor the demand for this feature and keep you posted on relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: "Answered ticket" as timestamp in reporting export Hey @Simon ! Thanks for posting! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature! 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Reporting overview with individual single days per team member Hi there @Simon ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Website widget language Hey @Sjors ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Giphy in rules Hey @Vincent ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Round robin assignment depending on availability status Hey there @Baker , @Yaron , @Jules ! Great news 🎉 We launched the option to take agent availability into consideration when using the round-robin rule!…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Paste images @Ryon Mereboer there's currently no update on this topic. Once there are any developments concerning this topic we will adjust the status and inform you via this post! 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- 1
- Ideas
- Reported - view
Re: Dynamic e-mail as a hyperlink Hey @Tim ! Thanks for sharing your idea on this topic in our community 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing such…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Improve the error handling in case of message couldn't be send. Hey @Erwin ! Thank you for sharing your ideas and suggestions on this topic 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Implement keyboard shortcuts @Ryon Thanks for the feedback on this! We have not gotten any further messages about this but I will pass it along to our product team. There are currently no plans to make adjustments to this…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Telephone Pop-up Screen Hey @Ryon ! Thanks for reopening this topic :) Perhaps there have been some changes in this the past year which has caused to be possible in some cases.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Be able to open Office365 encrypted emails in Trengo Hi @Danny ! 😊 Thanks for sharing your idea! I have translated your post to English in order to maintain visibility and accessibility for all the community members.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view
Re: Is it possible to save the export settings ? Hi @Johannes ! Thanks for sharing this idea with us - I read that you would like some pre-made (customizable) templates that you can use in order to export the data you need.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 8 mths ago
- Ideas
- Reported - view

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Charlotte Beenen

Charlotte_Beenen

Product Support Specialist

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