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Re: Support WA templates with buttons, images and attachments Hey @Mario ! Thanks for leaving your feedback concerning this topic 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Name in contactform - save Hi @W B ! Thanks for sharing your question here! If I see it correctly you forward the contact form from your website to an email linked in your Trengo account.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ask the community
- Reported - view
Re: Creating a contact inside a Profile should be easier!!!! Hey there @Alberto Blasco ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: CSAT for live chat improvements Hey @Julia ! Thanks for sharing your opinion on this topic! I saw you left a similar post about this topic - I have deleted your other post in order to maintain visibility and avoid duplicate posts!…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Show the amount of new tickets in the sidebar for teams Thanks for your input @Hilde S. ! The purpose of having different Teams is to give you more overview in your inbox and streamline how your different users work together.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: whatsapp Business Hi @Emma , @Jeannette , and @mehmet uyar ! Where you can adjust your WhatsApp profile picture and status is depending on which way you have connected your WhatsApp Business API in Trengo (through…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ask the community
- Reported - view
Re: Send GIF'S through Whatsapp to Receivers thanks for sharing @Jeannette Pérez ! We will keep you posted here once there are any updates :) So far there have been no changes in this yet!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Possibility for customizing the chanels Hey @Richard Hoogkamer ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment with your wishes here!…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Help center article versioning Hi there @Robert Blixt ! Thank you for sharing your idea! I can see how this would be beneficial in order to collaborate on writing articles. We will monitor the demand for this feature and inform…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Add Gsuite aliases as an individual channel Hi @Ibrahim ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Control threads WhatsApp Hey @Jeroen Bongers ! Thanks for sharing your idea on our community! We will monitor the demand for this feature and keep you posted on relevant updates 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Website widget - option to show outgoing phone number Hey there @Alberto Blasco ! Thanks for sharing your idea! I read that you have added an outbound phone number to your Voice channel but that when you add this Voice channel to your widget,…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- Ideas
- Reported - view
Re: Disable sounds Hi @Saskia van Beek ! I saw you left a similar post and as we are trying to create more visibility and overview in our community I would like to invite you to follow/like this post instead so we…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Reminder about adding attachments Hey @Steve Bull ! Thank you for sharing your idea! I can see how this would be a very beneficial feature to have. We will monitor the demand for this feature and inform here if/when we have relevant…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Allow exporting of CSAT comments @Ahmed Shoulkami thanks for leaving a comment! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: User roles/permissions within admin area @Support User Thanks for sharing this idea! We'll keep you posted on relevant developments on this feedback 😊
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Iphone and Ipad update Hi there @Riza ! Thank you for sharing! Our development team is aware of the issue where the iOS app is not working and we have currently put forward another update to Apple for approval.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ask the community
- Reported - view
Re: Integrated translation. Hey @Anouk ! I saw you left a similar post concerning this topic - feel free to like and follow this post and leave a comment. I have deleted your other post in order to maintain visibility and…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Single Sign-on (SSO) @Eduard I see you have been in contact with our support team after posting this and that they have shared a possible alternative for you while your requests are taken into consideration.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Set greeting before call is forwarded (outside business hours) Thanks for sharing @Kelly de Jong ! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Change IVR menu outside business hours automaticly (eg. via rules) Hey @Kelly de Jong ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 😊 I would also like to recommend you to…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Integromat integration? @Arjan Peters thanks for the response! I checked for you and they are working on the integration. We will have more information at the end of Q2 / beginning of Q3.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- 1
- Ideas
- Reported - view
Re: Search knowledge center / help center through flowbot @Eduard thanks for sharing the other post as well! We are continuously assessing the community for any posts/ideas that can be picked up by our product/development team and as soon as there are any…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Context sensitive auto-replies @Eduard there are no updates on your request for this feature yet! We'll keep you posted on relevant developments on this!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: E-mail form in widget Hey @Eduard ! Thank you for sharing this idea! We will monitor the demand for this feature and will update you here once there are developments regarding implementing any changes!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view

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Charlotte Beenen

Charlotte_Beenen

Product Support Specialist

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