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Re: Single Sign-on (SSO) Hi @Eduard ! There is currently no update on this topic yet but thank you for commenting on it again. I read that you would really like to have a password protected Help Center on your widget and I…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- 1
- Ideas
- Reported - view
Re: see the quoted email when you are composing a reply thanks for the confirmation, @Russell ! We will keep you posted on any updates!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Activate Flowbot outside business hours (without a Rule) Hey @Boy ! Thanks for sharing 😊 We discussed this topic via email before! We will monitor the demand for this feature and keep you posted on relevant updates!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Allow exporting of CSAT comments Hi there @Luke Dodd ! Thanks for your question 😊 i have checked with our team but the comments are not available through the API - you can however try retrieving them with a webhook if you have an…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Insert hyperlinks in chatbot answers Hi @Maartje ! Thank you for sharing 😊 The possibility to add hyperlinks in the chatbot and the Flowbot is something we would really like to have as a feature! For now,…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Nickname / Alias Hi @Ben ! Thank you for your question 😊 The name that is shown in the chat is automatically copied from the name that is in the profile of the Trengo user.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ask the community
- Reported - view
Re: Reports - make it possible to standardize own reports Hey @Anouk ! 😊 Thank you for sharing your idea! I can see how this would be very beneficial to automate. We will monitor the demand for this feature and will update you here once there are…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Allow exporting of CSAT comments Hi @Anouk Smit ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Notification for calls in the queue Hi @Marijn Rabelink ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: see the quoted email when you are composing a reply Hi @Russell Hammond ! Thank you for sharing your idea. Do I read correctly that you would like to see the 'history' of the conversation in the actual response/text field when you are writing a reply?…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset? Hi @Manuela Lipnik ! Thanks for sharing your idea here 😊 It is currently not possible to have an empty or default sender channel / email address set in a new conversation.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 2 mths ago
- Ideas
- Reported - view
Re: Customize email subject Hey @Jordi Torrijos ! Thanks for your sharing your feedback/idea in our community! We will keep track of it and update you in case there are any developments!
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Changing the colour of your icon Hey @Joy van der Zanden ! Thanks for the feedback on this! It is correct that you are not able to change the colour of the icon. You are however able to add your own icon or picture to a profile -…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Reports available for all users Hi @wouter van de castel ! At this moment it is only possible to view the reporting if you are an admin of the account. Keep an eye out on this post though as we are keeping track of looking into…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Date as user input in flowbot Hi @Arjan Peters ! Thank you for sharing your feedback on this, we will keep an eye out on any developments regarding this feature. Would some sort of pop-up calendar to choose a date in the Flowbot…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Preferred language for all channels Hi @Annick Steenman ! I saw you left a similar post concerning the language that you can set for the entire Trengo account. Feel free to leave any feedback or other ideas concerning that below this…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Overview in Facebook comments Hey @Annick Steenman ! Thanks for your post 😊 When responding to a Facebook comment it should be directly underneath your customers comment and this should be visible in both Trengo and your…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ask the community
- Reported - view
Re: Send GIF'S through Whatsapp to Receivers Hi @Christopher , thank you for your feedback! It is correct that you are currently not able to add GIFS in your WhatsApp conversations. This is a possibility in website chat conversations but it…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Categorize Quick Replies for Admins by using labels Hey @Arjan Peters ! I saw you left a similar post concerning filtering and sorting quick replies in your account. You can follow the topic on this post and leave any additional feedback or ideas in…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: User roles/permissions within admin area Hi @Eduard ! I saw you shared a similar post about being able to customize rights / roles for users in Trengo. Could you please leave your feedback concerning this on the post here?…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 4 mths ago
- Ideas
- Reported - view
Re: Help Center API Hi @Eduard ! Thank you for your question! At this moment it is not known if and/or when the Help Center API documentation will be updated with more features.…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 5 mths ago
- 1
- Ideas
- Reported - view
Re: Move articles to new help center Hi @Paul Bergsma ! I am not sure if you were updated on this yet but we have launched the Help Center API's which can help you with this issue. You can find the API documentation HERE .…
- Charlotte Beenen
- Product Support Specialist
- Charlotte_Beenen
- 5 mths ago
- Ideas
- Reported - view

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Charlotte Beenen

Charlotte_Beenen

Product Support Specialist

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