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Re: Change IVR menu outside business hours automaticly (eg. via rules)
Hey @Kelly de Jong ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 😊 I would also like to recommend you to…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Integromat integration?
@Arjan Peters thanks for the response! I checked for you and they are working on the integration. We will have more information at the end of Q2 / beginning of Q3.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
1
Ideas
Reported - view
Re: Search knowledge center / help center through flowbot
@Eduard thanks for sharing the other post as well! We are continuously assessing the community for any posts/ideas that can be picked up by our product/development team and as soon as there are any…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Context sensitive auto-replies
@Eduard there are no updates on your request for this feature yet! We'll keep you posted on relevant developments on this!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: E-mail form in widget
Hey @Eduard ! Thank you for sharing this idea! We will monitor the demand for this feature and will update you here once there are developments regarding implementing any changes!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Single Sign-on (SSO)
Hi @Eduard ! There is currently no update on this topic yet but thank you for commenting on it again. I read that you would really like to have a password protected Help Center on your widget and I…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
1
Ideas
Reported - view
Re: see the quoted email when you are composing a reply
thanks for the confirmation, @Russell ! We will keep you posted on any updates!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Activate Flowbot outside business hours (without a Rule)
Hey @Boy ! Thanks for sharing 😊 We discussed this topic via email before! We will monitor the demand for this feature and keep you posted on relevant updates!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Allow exporting of CSAT comments
Hi there @Luke Dodd ! Thanks for your question 😊 i have checked with our team but the comments are not available through the API - you can however try retrieving them with a webhook if you have an…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Insert hyperlinks in chatbot answers
Hi @Maartje ! Thank you for sharing 😊 The possibility to add hyperlinks in the chatbot and the Flowbot is something we would really like to have as a feature! For now,…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Nickname / Alias
Hi @Ben ! Thank you for your question 😊 The name that is shown in the chat is automatically copied from the name that is in the profile of the Trengo user.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ask the community
Reported - view
Re: Reports - make it possible to standardize own reports
Hey @Anouk ! 😊 Thank you for sharing your idea! I can see how this would be very beneficial to automate. We will monitor the demand for this feature and will update you here once there are…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Allow exporting of CSAT comments
Hi @Anouk Smit ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Notification for calls in the queue
Hi @Marijn Rabelink ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates :)
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: see the quoted email when you are composing a reply
Hi @Russell Hammond ! Thank you for sharing your idea. Do I read correctly that you would like to see the 'history' of the conversation in the actual response/text field when you are writing a reply?…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Is it possible to have the sender field empty for a new message, or to have a specific e-mail preset?
Hi @Manuela Lipnik ! Thanks for sharing your idea here 😊 It is currently not possible to have an empty or default sender channel / email address set in a new conversation.…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
9 mths ago
Ideas
Reported - view
Re: Customize email subject
Hey @Jordi Torrijos ! Thanks for your sharing your feedback/idea in our community! We will keep track of it and update you in case there are any developments!
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Changing the colour of your icon
Hey @Joy van der Zanden ! Thanks for the feedback on this! It is correct that you are not able to change the colour of the icon. You are however able to add your own icon or picture to a profile -…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Reports available for all users
Hi @wouter van de castel ! At this moment it is only possible to view the reporting if you are an admin of the account. Keep an eye out on this post though as we are keeping track of looking into…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Date as user input in flowbot
Hi @Arjan Peters ! Thank you for sharing your feedback on this, we will keep an eye out on any developments regarding this feature. Would some sort of pop-up calendar to choose a date in the Flowbot…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Preferred language for all channels
Hi @Annick Steenman ! I saw you left a similar post concerning the language that you can set for the entire Trengo account. Feel free to leave any feedback or other ideas concerning that below this…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Overview in Facebook comments
Hey @Annick Steenman ! Thanks for your post 😊 When responding to a Facebook comment it should be directly underneath your customers comment and this should be visible in both Trengo and your…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ask the community
Reported - view
Re: Send GIF'S through Whatsapp to Receivers
Hi @Christopher , thank you for your feedback! It is correct that you are currently not able to add GIFS in your WhatsApp conversations. This is a possibility in website chat conversations but it…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
Re: Categorize Quick Replies for Admins by using labels
Hey @Arjan Peters ! I saw you left a similar post concerning filtering and sorting quick replies in your account. You can follow the topic on this post and leave any additional feedback or ideas in…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
1
Ideas
Reported - view
Re: User roles/permissions within admin area
Hi @Eduard ! I saw you shared a similar post about being able to customize rights / roles for users in Trengo. Could you please leave your feedback concerning this on the post here?…
Charlotte Beenen
Product Support Specialist
Charlotte_Beenen
11 mths ago
Ideas
Reported - view
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