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Re: Other email addresses should be able to update open email ticket @Charlotte Beenen Hi, No, that functionality is already available. I would like to be able to configure that replies from other email addresses than the original ticket creator be added to the same…
- Peter Batenburg
- Peter_Batenburg
- 6 mths ago
- Ideas
- Reported - view
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Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 6 mths ago
- 3 replies
- 8
- 2
- Ideas
0
Being able to send direct notifications to Trengo iOS/Android app
We would like to have the possibility to use a rule action to send a direct notification to the Trengo App running on our employees phones. For instance when we have SLA customers contacting us…
- Peter Batenburg
- Peter_Batenburg
- 1 yr ago
- 1 reply
- 6
- Ideas
6
Being able to use the Voice channel in rules
We would like to have the Voice channel selection in the rules configuration. For instance we would like to create a rule that notifies us of a voicemail that has been unanswered for x minutes/hours.…
- Peter Batenburg
- Peter_Batenburg
- 1 yr ago
- 1 reply
- 35
- 6
- Ideas

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