How to enable Javascript

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2
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 3 replies
- 15
- 2
- Ideas
Re: NPS score & statistics I found a workaround that makes it possible to measure CSAT on an Agent level using an (any) external tool. 1) Create an account with a surveytool e.g. Survicate or Hively.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- Ideas
- Reported - view
Re: Flowbot delay +1, great idea
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 1
- Ideas
- Reported - view
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 3 replies
- 38
- 3
- Ideas
Re: NPS score & statistics @Tamara Berner Could you please inform me too? We'd like to measure transactional csat as well.
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- Ideas
- Reported - view
13
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 5 replies
- 51
- 13
- Ideas

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