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Re: NPS score & statistics I found a workaround that makes it possible to measure CSAT on an Agent level using an (any) external tool. 1) Create an account with a surveytool e.g. Survicate or Hively.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 mths ago
- Ideas
- Reported - view
Re: Flowbot delay +1, great idea
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 mths ago
- 1
- Ideas
- Reported - view
0
Widget invisible in Chrome browser with MacOS Catalina 10.15.5
My colleague has the exact same Macbook Pro as I do, but on her computer the chat widget isn't visible when she uses Chrome as a browser. In Safari it is visible.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 mths ago
- 1 reply
- 10
- Bugs
1
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 1 reply
- 12
- 1
- Ideas
Re: NPS score & statistics @Tamara Berner Could you please inform me too? We'd like to measure transactional csat as well.
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- Ideas
- Reported - view
2
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 1 reply
- 15
- 2
- Ideas
Re: Change Online / Offline / Away status of other users When working on this, could you please extend this feature request to "Auto change status to "away/not available" outside of business hours" ? As a supervisor,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 3 mths ago
- 1
- Ideas
- Reported - view

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