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Re: NPS score & statistics I found a workaround that makes it possible to measure CSAT on an Agent level using an (any) external tool. 1) Create an account with a surveytool e.g. Survicate or Hively.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
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Re: Flowbot delay +1, great idea
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- 1
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3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- 3 replies
- 29
- 3
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Re: NPS score & statistics @Tamara Berner Could you please inform me too? We'd like to measure transactional csat as well.
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- Ideas
- Reported - view
11
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 10 mths ago
- 5 replies
- 44
- 11
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