How to enable Javascript

Latest Posts

Re: Create a test environment for developers @Daniela Backman Great. If this is a permanent trial account this would work. With the integrations we have planned 14 days won't do it.
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- Ask the community
- Reported - view
1
Create a test environment for developers
Our dev team would like to test API connections, but there is no test environment. We can only implement without testing. With high volumes this it's a risk to implement new things.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 3 replies
- 35
- 1
- Ask the community
5
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 1 yr ago
- 5 replies
- 28
- 5
- Ideas
Re: NPS score & statistics I found a workaround that makes it possible to measure CSAT on an Agent level using an (any) external tool. 1) Create an account with a surveytool e.g. Survicate or Hively.…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- Ideas
- Reported - view
Re: Flowbot delay +1, great idea
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 1
- Ideas
- Reported - view
3
Dashboard / Cockpit to monitor SLA's /Team performance
Although advanced reporting is available when using the API, it would also be great to offer a real-time dashboard to monitor the team's performance. Main questions to answers:…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 4 replies
- 51
- 3
- Ideas
Re: NPS score & statistics @Tamara Berner Could you please inform me too? We'd like to measure transactional csat as well.
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- Ideas
- Reported - view
18
Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply. The default setting in e-mail is 'Send',…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 2 yrs ago
- 6 replies
- 70
- 18
- Ideas

Back to top

Liselotte Leijten-Deppenbroek

Liselotte_LeijtenDeppen

8
29
0

Follow