How to enable Javascript

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Having the choice to send the CSAT when snoozing tickets
Now a reminder is considered a closed ticket = resolved. When we reminder a ticket, the ticket is not yet resolved. That is why a CSAT does not have to be sent yet.…
- Paul Bergsma
- Paul_Bergsma
- 2 mths ago
- 1 reply
- 9
- Ideas
Re: CSAT toevoegen aan de chat I will, and thanks!
- Paul Bergsma
- Paul_Bergsma
- 2 mths ago
- Ideas
- Reported - view
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 2 mths ago
- 2 replies
- 13
- 2
- Ideas
1
Back-up maken van verwijderde artikelen op Help Center
Gezien wij veel tijd investeren in het maken van artikelen, maar deze wel heel gemakkelijk per ongeluk te verwijderen zijn, zie we graag een archief van verwijderde artikelen als een soort back-up.…
- Paul Bergsma
- Paul_Bergsma
- 4 mths ago
- 5
- 1
- Ideas
Re: Customer portal with support tickets We also really would like to see this feature. All other big ticket software organizations offer this functionality.
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 1
- Ideas
- Reported - view
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Let each individual user upload a custom picture for their signature.
We would like to be able to add our own individual e-mail signature for each user. In Freshdesk, for example, each user can upload this themselves in their own user settings.
- Paul Bergsma
- Paul_Bergsma
- 9 mths ago
- 1 reply
- 7
- Ideas
Re: CSS to remove 'we run on Trengo' from Help Center @Nick Dijkstra Hey Nick, Gezien je naam antwoord ik in het Nederlands. ;) Bedankt, ik was er onderhand al achter gekomen!
- Paul Bergsma
- Paul_Bergsma
- 9 mths ago
- 1
- Ask the community
- Reported - view
Re: Move articles to new help center @Tamara Berner I mean moving articles from one Trengo help center to another Trengo help center. Within the same account. That is not possible now ...
- Paul Bergsma
- Paul_Bergsma
- 10 mths ago
- Ideas
- Reported - view
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 10 mths ago
- 2 replies
- 5
- 1
- Ideas
Re: Select which team members are shown within the Widget I'd also really would like to see this. Our customers think all of us are always online... that is not correct.
- Paul Bergsma
- Paul_Bergsma
- 10 mths ago
- 1
- Ideas
- Reported - view
0
Lock specific articles and / or categories in Help Center with password.
We would like to lock specific categories and / or articles.
- Paul Bergsma
- Paul_Bergsma
- 11 mths ago
- 1 reply
- 4
- Ideas
Re: Responsive Videos in Help Centre We also really would like to see this functionality! Mobile first!
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- Ideas
- Reported - view
1
CSS to remove 'we run on Trengo' from Help Center
Hi all, I am looking for the correct css code to remove the Trengo branding from our Help Center. I have already tried to 'inspect' the page with Chrome,…
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 82
- 1
- Ask the community
- Answered
- Answered

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