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Re: CSAT toevoegen aan de chat @Daniela Backman Do you have an example or template for how to setup this correctly inside the chat?
- Paul Bergsma
- Paul_Bergsma
- 5 mths ago
- Ideas
- Reported - view
Re: CSAT toevoegen aan de chat @Daniela Backman Nice, thanks!
- Paul Bergsma
- Paul_Bergsma
- 5 mths ago
- Ideas
- Reported - view
0
Having the choice to send the CSAT when snoozing tickets
Now a reminder is considered a closed ticket = resolved. When we reminder a ticket, the ticket is not yet resolved. That is why a CSAT does not have to be sent yet.…
- Paul Bergsma
- Paul_Bergsma
- 7 mths ago
- 1 reply
- 13
- Ideas
Re: CSAT toevoegen aan de chat I will, and thanks!
- Paul Bergsma
- Paul_Bergsma
- 7 mths ago
- Ideas
- Reported - view
2
CSAT toevoegen aan de chat
Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek.
- Paul Bergsma
- Paul_Bergsma
- 7 mths ago
- 6 replies
- 46
- 2
- Ideas
- Completed
- Completed
1
Be able to make back-up of deleted articles in Help Center
Since we invest a lot of time in creating articles, but they are very easy to delete by accident, we like to see an archive of deleted articles as a kind of backup.…
- Paul Bergsma
- Paul_Bergsma
- 5 mths ago
- 10
- 1
- Ideas
Re: Customer portal with support tickets We also really would like to see this feature. All other big ticket software organizations offer this functionality.
- Paul Bergsma
- Paul_Bergsma
- 11 mths ago
- 1
- Ideas
- Reported - view
0
Let each individual user upload a custom picture for their signature.
We would like to be able to add our own individual e-mail signature for each user. In Freshdesk, for example, each user can upload this themselves in their own user settings.
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 1 reply
- 8
- Ideas
Re: CSS to remove 'we run on Trengo' from Help Center @Nick Dijkstra Hey Nick, Gezien je naam antwoord ik in het Nederlands. ;) Bedankt, ik was er onderhand al achter gekomen!
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 1
- Ask the community
- Reported - view
Re: Move articles to new help center @Tamara Berner I mean moving articles from one Trengo help center to another Trengo help center. Within the same account. That is not possible now ...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- Ideas
- Reported - view
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 22
- 1
- Ideas
- Completed
- Completed
Re: Select which team members are shown within the Widget I'd also really would like to see this. Our customers think all of us are always online... that is not correct.
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 1
- Ideas
- Reported - view
0
Lock specific articles and / or categories in Help Center with password.
We would like to lock specific categories and / or articles.
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 1 reply
- 6
- Ideas
Re: Responsive Videos in Help Centre We also really would like to see this functionality! Mobile first!
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- Ideas
- Reported - view
1
CSS to remove 'we run on Trengo' from Help Center
Hi all, I am looking for the correct css code to remove the Trengo branding from our Help Center. I have already tried to 'inspect' the page with Chrome,…
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 99
- 1
- Ask the community
- Answered
- Answered

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