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Re: ClickUp Integration @Tamara Berner Zapier is not GDPR compliant (they safe data on servers outside of Europe) so I cannot use that. I'm checking out Integromat, an similar service but based in Europe but I don't know…
- Eduard
- Eduard_Wustenveld
- 2 wk ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner If I cannot list articles from a certain section ID or category ID is is of no use. I want to be able to list all articles from the section "Changelog".…
- Eduard
- Eduard_Wustenveld
- 2 wk ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner How do I list all articles from a section? I can only choose a helpcenter ID and a search term. But no categoryID or sectionID?
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner It's great I can now use an API to integrate the help center more in our own software. We use a password protected help center. And while the widget cannot use our help center for…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- Ideas
- Reported - view
1
ClickUp Integration
It would be great if we could create and connect a task in ClickUp from Trengo. When we get a bug report we could send it to the right ClickUp board so it can be planned.…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 2 replies
- 9
- 1
- Ideas
Re: Context sensitive help center widget @Tamara Berner I just posted the other idea at https://talk.trengo.com/t/g9hf5qm
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 1
- Ideas
- Reported - view
1
Context sensitive auto-replies
In another idea I mentioned the "Context sensitive help center widget" ( https://talk.trengo.com/t/y4hzvrb ). But maybe it's also a great idea to have a context sensitive auto-reply. Imagine this.…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 1 reply
- 4
- 1
- Ideas
Re: Context sensitive help center widget @Tamara Berner That would be great. I've read the Trengo blog about "Customer expectations" and the "self-service option" as a solution. A feature like this would really benefit this "self-service…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: Send later function @Tamara Berner I'm always replying to an email, I usually don't start tickets everything is inbound. So your saying that a reply cannot be send later. It would be amazing if this could be made…
- Eduard
- Eduard_Wustenveld
- 1 mth ago
- 1
- Ideas
- Reported - view
1
Help Center "Table of Contents" heading levels
At this moment and help center article gets a "Table of Contents" at the left side of the article. It does not matter if you use H1, H2, or H3 the complete "Table of contents" is on the same level.…
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 6
- 1
- Ideas
Re: Send later function @Tamara Berner Sure
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
Re: Context sensitive help center widget @Tamara Berner That's not really what I'm looking for. That way I can open one article, but it would be more awesome if the widget suggests a few articles based on the context array I can send with…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Send later function @Tamara Berner Well after I wrote an e-mail or reply I press the arrow part of the send button so the menu pops out and only see Verstuur (Send) and Verstuur en sluit (Send and close).
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Asana Integration Yeah, and vice versa that when a status in a task changes Trengo sends out an automatic mail. I now have ActiveCampaign just to send automatic e-mails,…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- 1
- Ideas
- Reported - view
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- 5 replies
- 17
- 2
- Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- 1 reply
- 7
- 1
- Ideas
Re: Send later function @Aga Wenska That's strange, I don't get that option. I only see this Verstuur (Send) and Verstuur en sluit (Send and close). I don't get the "Send later" option.…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- 1
- Ideas
- Reported - view
Re: Private knowledgebase Is there any news about this feature? There are more and more customers complaining they can't easily access the knowledgebase. They have to go through their own portal before it work.…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels @Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
4
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- 10 replies
- 50
- 4
- Ideas
Re: Helpcenter improvements There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: Helpcenter improvements Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: Help Center API Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 1
- Ideas
- Reported - view
Re: Ticket status (New / Open / Pending / Solved) @Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 1
- Ideas
- Reported - view

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