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Re: Password protected help center in widget @Tamara Berner The widget still doesn't work, what can I tell our users? They are waiting on this feature for a year and they are losing patience with me :-(
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
Re: Help Center "Table of Contents" heading levels You can also add toc_h1, toc_h2, toc_h3 as a class to the table of contents items, that way I can style them myself using custom CSS
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- 1
- Ideas
- Reported - view
Re: Send later function @Tamara Berner Have you been able to recreate the problem where having with "Send later" ?
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner When will the section ID and category ID be added to the list of all articles reference?
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
Re: Single Sign-on (SSO) @Tamara Berner Is there any news on this feature? It has been a year ago now. Our customers are really anxious for this to be released. Because that way we have more control over who can access our…
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
Re: ClickUp Integration @Tamara Berner Zapier is not GDPR compliant (they safe data on servers outside of Europe) so I cannot use that. I'm checking out Integromat, an similar service but based in Europe but I don't know…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner If I cannot list articles from a certain section ID or category ID is is of no use. I want to be able to list all articles from the section "Changelog".…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner How do I list all articles from a section? I can only choose a helpcenter ID and a search term. But no categoryID or sectionID?
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner It's great I can now use an API to integrate the help center more in our own software. We use a password protected help center. And while the widget cannot use our help center for…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- Ideas
- Reported - view
1
ClickUp Integration
It would be great if we could create and connect a task in ClickUp from Trengo. When we get a bug report we could send it to the right ClickUp board so it can be planned.…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 2 replies
- 13
- 1
- Ideas
Re: Context sensitive help center widget @Tamara Berner I just posted the other idea at https://talk.trengo.com/t/g9hf5qm
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 1
- Ideas
- Reported - view
1
Context sensitive auto-replies
In another idea I mentioned the "Context sensitive help center widget" ( https://talk.trengo.com/t/y4hzvrb ). But maybe it's also a great idea to have a context sensitive auto-reply. Imagine this.…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 6
- 1
- Ideas
Re: Context sensitive help center widget @Tamara Berner That would be great. I've read the Trengo blog about "Customer expectations" and the "self-service option" as a solution. A feature like this would really benefit this "self-service…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 1
- Ideas
- Reported - view
Re: Send later function @Tamara Berner I'm always replying to an email, I usually don't start tickets everything is inbound. So your saying that a reply cannot be send later. It would be amazing if this could be made…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 1
- Ideas
- Reported - view
1
Help Center "Table of Contents" heading levels
At this moment and help center article gets a "Table of Contents" at the left side of the article. It does not matter if you use H1, H2, or H3 the complete "Table of contents" is on the same level.…
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- 2 replies
- 8
- 1
- Ideas
Re: Send later function @Tamara Berner Sure
- Eduard
- Eduard_Wustenveld
- 5 mths ago
- Ideas
- Reported - view
Re: Context sensitive help center widget @Tamara Berner That's not really what I'm looking for. That way I can open one article, but it would be more awesome if the widget suggests a few articles based on the context array I can send with…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- Ideas
- Reported - view
Re: Send later function @Tamara Berner Well after I wrote an e-mail or reply I press the arrow part of the send button so the menu pops out and only see Verstuur (Send) and Verstuur en sluit (Send and close).
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- Ideas
- Reported - view
Re: Asana Integration Yeah, and vice versa that when a status in a task changes Trengo sends out an automatic mail. I now have ActiveCampaign just to send automatic e-mails,…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 1
- Ideas
- Reported - view
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 5 replies
- 20
- 2
- Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 2 replies
- 9
- 1
- Ideas
Re: Send later function @Aga Wenska That's strange, I don't get that option. I only see this Verstuur (Send) and Verstuur en sluit (Send and close). I don't get the "Send later" option.…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: Private knowledgebase Is there any news about this feature? There are more and more customers complaining they can't easily access the knowledgebase. They have to go through their own portal before it work.…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels @Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- Ideas
- Reported - view

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