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Re: Help Center API Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
- Eduard Wustenveld
- Eduard_Wustenveld
- 1 mth ago
- 1
- Ideas
- Reported - view
Re: New window for new message or a reply @Tamara Berner Wow, that was what I was looking for! Awesome! Thank you :-)
- Eduard Wustenveld
- Eduard_Wustenveld
- 1 mth ago
- 2
- Ideas
- Reported - view
Re: Ticket status (New / Open / Pending / Solved) @Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
- Eduard Wustenveld
- Eduard_Wustenveld
- 1 mth ago
- Ideas
- Reported - view
1
"Was this article helpfull" ... doesn't help the writer
At this point a reader can choose between three emojis in a Help Center article to indicate whether an article has helped him/her. But as a writer you cannot do anything with it.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 1 mth ago
- 1 reply
- 7
- 1
- Ideas
0
Ticket status (New / Open / Pending / Solved)
I noticed it was possible to use ticketnumbers in a channel. I think it would be a great addition if a ticketstatus can be added as well. At this moment there are not much ways to see if a ticket is…
- Eduard Wustenveld
- Eduard_Wustenveld
- 1 mth ago
- 2 replies
- 6
- Ideas
1
New window for new message or a reply
It would be great if the software would open a new window when I want to type a reply. That way I can still scroll back to see what has been said while keeping the "new message" window within…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 2 replies
- 16
- 1
- Ideas
- Completed
- Completed
0
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 8
- Ideas
Re: Help center login from within our own software I have created a workaround so the infinite loop is now broken. It is not really a great way to do it, but it works for now so our customers can have a effortless experience when switching to the…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 1
- Ideas
- Reported - view
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 7
- 1
- Ideas
0
Follow Help Center articles
I would like to see a possibility that readers can follow articles in a help center. So when a category or article is updates they receive a notification in their mailbox.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 5
- Ideas
Re: Help center login from within our own software I posted a request for SSO as well, but this can be a nice intermediate step to that. And I think this request is a lot easier to implement for you guys :-)
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- Ideas
- Reported - view
0
Help center login from within our own software
It would be awesome if I could post the password of our help center from within our other internal software. I checked the sourcecode and have seen you can post the password to /login/.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 2 mths ago
- 4 replies
- 9
- Ideas
1
Integration with Active Campaign
It would be nice if Trengo could be integrated with Active Campaign. So when someone chats with us, or sends us an e-mail or contacts us through another channel their Active Campaign record can be…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- 1 reply
- 13
- 1
- Ideas
Re: Longer access to private knowledge base Why I'm asking this is because I'm trying to make Trengo work for u already, we still have till januari because Zendesk expires by then. But it would be great if we could already start using Trengo.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
1
Longer access to private knowledge base
I have another request about the private knowledge base ( https://talk.trengo.com/t/35hh5xc/private-knowledgebase ). But in the meantime, when this is not yet realized,…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- 2 replies
- 8
- 1
- Ideas
1
Feedback registration
Having a knowledgebase is great, but what about an option to register feedback / ideas to gather knowledge about your clients? And all of that connected to other communications in Trengo?…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- 1 reply
- 9
- 1
- Ideas
Re: Customer portal with support tickets @Tamara Berner Hi Tamara. We currently use Zendesk and would like to replace it with Trengo. Trengo has some awesome features we really like, it's dutch and more cost efficient than Zendesk.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
2
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 14
- 2
- Ideas
1
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard Wustenveld
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 14
- 1
- Ideas
Re: Customer login to see all the tickets off there company Kinda like my post: https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets
- Eduard Wustenveld
- Eduard_Wustenveld
- 4 mths ago
- Ideas
- Reported - view
1
Multiple levels in knowledgebase
At this moment there is only one level of categories in the knowledgebase. It would be great if their can be more levels so we can make chapters and subchapters with information.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 9
- 1
- Ideas
- Completed
- Completed
1
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard Wustenveld
- Eduard_Wustenveld
- 3 mths ago
- 3 replies
- 21
- 1
- Ideas
- Not planned
- Not planned

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Eduard Wustenveld

Eduard_Wustenveld

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