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Re: Single Sign-on (SSO) Does anybody know other great, affordable software for setting up a Help Center and integrate it with a ticketsystem? We used Zendesk before Trengo, but paying €80,- per account is way too much.…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
Re: Single Sign-on (SSO) @Charlotte Beenen They shared an alternative indeed but that only works with a Help Centre that's not password protected. It's just an iframe on a website, that's not a real integration like SSO.…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: Single Sign-on (SSO) @Charlotte Beenen I contacted the support team about this last year, but it was never solved.
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: Context sensitive auto-replies Any news?
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: Search knowledge center / help center through flowbot Great idea, it's kinda like this one: https://talk.trengo.com/t/y4hzvrb/context-sensitive-help-center-widget Too bad most of the great ideas in the community are not picked up :-(
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
1
E-mail form in widget
It would be great if we can add custom fields to the Email form in a widget. Now you can only add text fields, but what about file field to add an attachment.…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- 1 reply
- 19
- 1
- Ideas
Re: Single Sign-on (SSO) Is there any news about this subject? Our customers still cannot easily go to the Help Center. I used to post a password to a url so users didn't have to know the current password to the help center.…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
Re: User roles/permissions within admin area Yes, to be able to give a "light agent" rights to edit the help center articles would be awesome. I don't want to give our editor admin rights to Trengo.…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- Ideas
- Reported - view
Re: Management reporting @Daniela Backman Yes, I have seen the reporting tool. The only downside to that tool is that you have to be part of the team that is working with that certain channel.…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- Ideas
- Reported - view
1
Management reporting
It would be great if I could create some management reports. We use Trengo for our support team who are doing a great job helping our clients. I used to be part of the team but since two years I…
- Eduard
- Eduard_Wustenveld
- 11 mths ago
- 3 replies
- 12
- 1
- Ideas
Re: Help Center API @Charlotte Beenen I hope so, at this moment the Help Center is kind a useable but not really. This has to do with incomplete API endpoint and the lack of Single Sign On.
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API When will the Trengo help center API be updated with more possibilities? Like the option to use the section ID or category ID to be added to the list of all articles references?…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Password protected help center in widget @Tamara Berner The widget still doesn't work, what can I tell our users? They are waiting on this feature for a year and they are losing patience with me :-(
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center "Table of Contents" heading levels You can also add toc_h1, toc_h2, toc_h3 as a class to the table of contents items, that way I can style them myself using custom CSS
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Send later function @Tamara Berner Have you been able to recreate the problem where having with "Send later" ?
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner When will the section ID and category ID be added to the list of all articles reference?
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Single Sign-on (SSO) @Tamara Berner Is there any news on this feature? It has been a year ago now. Our customers are really anxious for this to be released. Because that way we have more control over who can access our…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: ClickUp Integration @Tamara Berner Zapier is not GDPR compliant (they safe data on servers outside of Europe) so I cannot use that. I'm checking out Integromat, an similar service but based in Europe but I don't know…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner If I cannot list articles from a certain section ID or category ID is is of no use. I want to be able to list all articles from the section "Changelog".…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner How do I list all articles from a section? I can only choose a helpcenter ID and a search term. But no categoryID or sectionID?
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API @Tamara Berner It's great I can now use an API to integrate the help center more in our own software. We use a password protected help center. And while the widget cannot use our help center for…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
2
ClickUp Integration
It would be great if we could create and connect a task in ClickUp from Trengo. When we get a bug report we could send it to the right ClickUp board so it can be planned.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 38
- 2
- Ideas
Re: Context sensitive help center widget @Tamara Berner I just posted the other idea at https://talk.trengo.com/t/g9hf5qm
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
1
Context sensitive auto-replies
In another idea I mentioned the "Context sensitive help center widget" ( https://talk.trengo.com/t/y4hzvrb ). But maybe it's also a great idea to have a context sensitive auto-reply. Imagine this.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 10
- 1
- Ideas
Re: Context sensitive help center widget @Tamara Berner That would be great. I've read the Trengo blog about "Customer expectations" and the "self-service option" as a solution. A feature like this would really benefit this "self-service…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view

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