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Mails mistakenly identified as new ticket
When a customer asks us something we get a new ticket. Trengo adds a ticketnumber to the subject that we can use as referral which is awesome. Our support guy or gal answers the customer.…
- Eduard
- Eduard_Wustenveld
- 2 mths ago
- 1 reply
- 8
- Bugs
Re: Private knowledgebase Is there any news about this feature? There are more and more customers complaining they can't easily access the knowledgebase. They have to go through their own portal before it work.…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels @Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
- Eduard
- Eduard_Wustenveld
- 3 mths ago
- Ideas
- Reported - view
0
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- 1 reply
- 13
- Ideas
Re: Helpcenter improvements There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in…
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- Ideas
- Reported - view
Re: Helpcenter improvements Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇
- Eduard
- Eduard_Wustenveld
- 4 mths ago
- Ideas
- Reported - view
Re: Help Center API Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 1
- Ideas
- Reported - view
Re: New window for new message or a reply @Tamara Berner Wow, that was what I was looking for! Awesome! Thank you :-)
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 2
- Ideas
- Reported - view
Re: Ticket status (New / Open / Pending / Solved) @Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 1
- Ideas
- Reported - view
1
Ticket status (New / Open / Pending / Solved)
I noticed it was possible to use ticketnumbers in a channel. I think it would be a great addition if a ticketstatus can be added as well. At this moment there are not much ways to see if a ticket is…
- Eduard
- Eduard_Wustenveld
- 6 mths ago
- 2 replies
- 17
- 1
- Ideas
1
New window for new message or a reply
It would be great if the software would open a new window when I want to type a reply. That way I can still scroll back to see what has been said while keeping the "new message" window within…
- Eduard
- Eduard_Wustenveld
- 7 mths ago
- 2 replies
- 21
- 1
- Ideas
- Completed
- Completed
0
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
- Eduard
- Eduard_Wustenveld
- 7 mths ago
- 1 reply
- 12
- Ideas
Re: Help center login from within our own software I have created a workaround so the infinite loop is now broken. It is not really a great way to do it, but it works for now so our customers can have a effortless experience when switching to the…
- Eduard
- Eduard_Wustenveld
- 7 mths ago
- 1
- Ideas
- Reported - view
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
- Eduard
- Eduard_Wustenveld
- 7 mths ago
- 1 reply
- 10
- 1
- Ideas
Re: Help center login from within our own software I posted a request for SSO as well, but this can be a nice intermediate step to that. And I think this request is a lot easier to implement for you guys :-)
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
0
Help center login from within our own software
It would be awesome if I could post the password of our help center from within our other internal software. I checked the sourcecode and have seen you can post the password to /login/.…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- 4 replies
- 15
- Ideas
1
Integration with Active Campaign
It would be nice if Trengo could be integrated with Active Campaign. So when someone chats with us, or sends us an e-mail or contacts us through another channel their Active Campaign record can be…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- 1 reply
- 16
- 1
- Ideas
Re: Longer access to private knowledge base Why I'm asking this is because I'm trying to make Trengo work for u already, we still have till januari because Zendesk expires by then. But it would be great if we could already start using Trengo.…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- Ideas
- Reported - view
1
Longer access to private knowledge base
I have another request about the private knowledge base ( https://talk.trengo.com/t/35hh5xc/private-knowledgebase ). But in the meantime, when this is not yet realized,…
- Eduard
- Eduard_Wustenveld
- 8 mths ago
- 2 replies
- 12
- 1
- Ideas
Re: Customer portal with support tickets @Tamara Berner Hi Tamara. We currently use Zendesk and would like to replace it with Trengo. Trengo has some awesome features we really like, it's dutch and more cost efficient than Zendesk.…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- Ideas
- Reported - view
2
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 10 mths ago
- 2 replies
- 25
- 2
- Ideas
2
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 10 mths ago
- 2 replies
- 29
- 2
- Ideas
1
Multiple levels in knowledgebase
At this moment there is only one level of categories in the knowledgebase. It would be great if their can be more levels so we can make chapters and subchapters with information.…
- Eduard
- Eduard_Wustenveld
- 10 mths ago
- 1 reply
- 12
- 1
- Ideas
- Completed
- Completed
2
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 9 mths ago
- 4 replies
- 34
- 2
- Ideas
- Not planned
- Not planned

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