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Re: Show unread messages counter behind labels Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
4
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 12 replies
- 59
- 4
- Ideas
Re: Helpcenter improvements There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Helpcenter improvements Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Help Center API Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Ticket status (New / Open / Pending / Solved) @Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
2
Ticket status (New / Open / Pending / Solved)
I noticed it was possible to use ticketnumbers in a channel. I think it would be a great addition if a ticketstatus can be added as well. At this moment there are not much ways to see if a ticket is…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 28
- 2
- Ideas
1
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 19
- 1
- Ideas
Re: Help center login from within our own software I have created a workaround so the infinite loop is now broken. It is not really a great way to do it, but it works for now so our customers can have a effortless experience when switching to the…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1 reply
- 12
- 1
- Ideas
Re: Help center login from within our own software I posted a request for SSO as well, but this can be a nice intermediate step to that. And I think this request is a lot easier to implement for you guys :-)
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
0
Help center login from within our own software
It would be awesome if I could post the password of our help center from within our other internal software. I checked the sourcecode and have seen you can post the password to /login/.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 4 replies
- 22
- Ideas
1
Integration with Active Campaign
It would be nice if Trengo could be integrated with Active Campaign. So when someone chats with us, or sends us an e-mail or contacts us through another channel their Active Campaign record can be…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1 reply
- 23
- 1
- Ideas
Re: Longer access to private knowledge base Why I'm asking this is because I'm trying to make Trengo work for u already, we still have till januari because Zendesk expires by then. But it would be great if we could already start using Trengo.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
1
Longer access to private knowledge base
I have another request about the private knowledge base ( https://talk.trengo.com/t/35hh5xc/private-knowledgebase ). But in the meantime, when this is not yet realized,…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 15
- 1
- Ideas
Re: Customer portal with support tickets @Tamara Berner Hi Tamara. We currently use Zendesk and would like to replace it with Trengo. Trengo has some awesome features we really like, it's dutch and more cost efficient than Zendesk.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
5
Private knowledgebase
At this moment you can secure your knowledgebase with one password. This is great if your working with a small team, you just give everyone that one password and have access to all knowledge.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 3 replies
- 37
- 5
- Ideas
3
Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets As I told before we are currently using Zendesk,…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 4 replies
- 52
- 3
- Ideas
4
Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes. What I'm missing is a possibility for my customers to login to a customer portal.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 58
- 4
- Ideas
- Not planned
- Not planned

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