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Re: Send later function
@Tamara Berner I'm always replying to an email, I usually don't start tickets everything is inbound. So your saying that a reply cannot be send later. It would be amazing if this could be made…
Eduard
Eduard_Wustenveld
1 yr ago
1
Ideas
Reported - view
1
Help Center "Table of Contents" heading levels
At this moment and help center article gets a "Table of Contents" at the left side of the article. It does not matter if you use H1, H2, or H3 the complete "Table of contents" is on the same level.…
Eduard
Eduard_Wustenveld
1 yr ago
2
replies
11
1
Ideas
Re: Send later function
@Tamara Berner Sure
Eduard
Eduard_Wustenveld
1 yr ago
Ideas
Reported - view
Re: Context sensitive help center widget
@Tamara Berner That's not really what I'm looking for. That way I can open one article, but it would be more awesome if the widget suggests a few articles based on the context array I can send with…
Eduard
Eduard_Wustenveld
1 yr ago
Ideas
Reported - view
Re: Send later function
@Tamara Berner Well after I wrote an e-mail or reply I press the arrow part of the send button so the menu pops out and only see Verstuur (Send) and Verstuur en sluit (Send and close).
Eduard
Eduard_Wustenveld
1 yr ago
Ideas
Reported - view
Re: Asana Integration
Yeah, and vice versa that when a status in a task changes Trengo sends out an automatic mail. I now have ActiveCampaign just to send automatic e-mails,…
Eduard
Eduard_Wustenveld
1 yr ago
1
Ideas
Reported - view
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
Eduard
Eduard_Wustenveld
1 yr ago
5
replies
28
2
Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
Eduard
Eduard_Wustenveld
1 yr ago
2
replies
22
1
Ideas
Re: Send later function
@Aga Wenska That's strange, I don't get that option. I only see this Verstuur (Send) and Verstuur en sluit (Send and close). I don't get the "Send later" option.…
Eduard
Eduard_Wustenveld
1 yr ago
1
Ideas
Reported - view
Re: Private knowledgebase
Is there any news about this feature? There are more and more customers complaining they can't easily access the knowledgebase. They have to go through their own portal before it work.…
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
Re: Show unread messages counter behind labels
@Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to…
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
Re: Show unread messages counter behind labels
Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
6
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
Eduard
Eduard_Wustenveld
2 yrs ago
13
replies
75
6
Ideas
In review
In review
Re: Helpcenter improvements
There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in…
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
Re: Helpcenter improvements
Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
Re: Help Center API
Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
Eduard
Eduard_Wustenveld
2 yrs ago
1
Ideas
Reported - view
Re: Ticket status (New / Open / Pending / Solved)
@Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
Eduard
Eduard_Wustenveld
2 yrs ago
1
Ideas
Reported - view
2
Ticket status (New / Open / Pending / Solved)
I noticed it was possible to use ticketnumbers in a channel. I think it would be a great addition if a ticketstatus can be added as well. At this moment there are not much ways to see if a ticket is…
Eduard
Eduard_Wustenveld
2 yrs ago
2
replies
39
2
Ideas
1
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
Eduard
Eduard_Wustenveld
2 yrs ago
2
replies
24
1
Ideas
Re: Help center login from within our own software
I have created a workaround so the infinite loop is now broken. It is not really a great way to do it, but it works for now so our customers can have a effortless experience when switching to the…
Eduard
Eduard_Wustenveld
2 yrs ago
1
Ideas
Reported - view
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
Eduard
Eduard_Wustenveld
2 yrs ago
1
reply
14
1
Ideas
Re: Help center login from within our own software
I posted a request for SSO as well, but this can be a nice intermediate step to that. And I think this request is a lot easier to implement for you guys :-)
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
0
Help center login from within our own software
It would be awesome if I could post the password of our help center from within our other internal software. I checked the sourcecode and have seen you can post the password to /login/.…
Eduard
Eduard_Wustenveld
2 yrs ago
4
replies
25
Ideas
1
Integration with Active Campaign
It would be nice if Trengo could be integrated with Active Campaign. So when someone chats with us, or sends us an e-mail or contacts us through another channel their Active Campaign record can be…
Eduard
Eduard_Wustenveld
2 yrs ago
1
reply
34
1
Ideas
Re: Longer access to private knowledge base
Why I'm asking this is because I'm trying to make Trengo work for u already, we still have till januari because Zendesk expires by then. But it would be great if we could already start using Trengo.…
Eduard
Eduard_Wustenveld
2 yrs ago
Ideas
Reported - view
1
2
3
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Eduard
Eduard_Wustenveld
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