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Re: Send later function @Tamara Berner I'm always replying to an email, I usually don't start tickets everything is inbound. So your saying that a reply cannot be send later. It would be amazing if this could be made…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
1
Help Center "Table of Contents" heading levels
At this moment and help center article gets a "Table of Contents" at the left side of the article. It does not matter if you use H1, H2, or H3 the complete "Table of contents" is on the same level.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 11
- 1
- Ideas
Re: Send later function @Tamara Berner Sure
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Context sensitive help center widget @Tamara Berner That's not really what I'm looking for. That way I can open one article, but it would be more awesome if the widget suggests a few articles based on the context array I can send with…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Send later function @Tamara Berner Well after I wrote an e-mail or reply I press the arrow part of the send button so the menu pops out and only see Verstuur (Send) and Verstuur en sluit (Send and close).
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- Ideas
- Reported - view
Re: Asana Integration Yeah, and vice versa that when a status in a task changes Trengo sends out an automatic mail. I now have ActiveCampaign just to send automatic e-mails,…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 28
- 2
- Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 22
- 1
- Ideas
Re: Send later function @Aga Wenska That's strange, I don't get that option. I only see this Verstuur (Send) and Verstuur en sluit (Send and close). I don't get the "Send later" option.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 1
- Ideas
- Reported - view
Re: Private knowledgebase Is there any news about this feature? There are more and more customers complaining they can't easily access the knowledgebase. They have to go through their own portal before it work.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels @Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
Re: Show unread messages counter behind labels Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
6
Send later function
It would be awesome if there was a button to send an e-mail later. Now you can press "Send" to send your message, but what if you can press "Send later" en enter a date / time when the message…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 13 replies
- 75
- 6
- Ideas
- In review
- In review
Re: Helpcenter improvements There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
Re: Helpcenter improvements Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
Re: Help Center API Yes this would be great. That way we can notify our users of new and updated articles from within our own software. At this moment this is all done by hand which is a lot of work.
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 1
- Ideas
- Reported - view
Re: Ticket status (New / Open / Pending / Solved) @Tamara Berner that is the way I'm using it as well. Reminders won't work for me, because their bound to a date and I'm a bit timeless. I just want to see what's pending so I can pick up those…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 1
- Ideas
- Reported - view
2
Ticket status (New / Open / Pending / Solved)
I noticed it was possible to use ticketnumbers in a channel. I think it would be a great addition if a ticketstatus can be added as well. At this moment there are not much ways to see if a ticket is…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 2 replies
- 39
- 2
- Ideas
1
E-mail links in messages
At this moment an email link will open the default mailclient, in my case Apple mail. Maybe Trengo can catch all mail addresses in a message and replace the link so a "new message" dialog within…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 2 replies
- 24
- 1
- Ideas
Re: Help center login from within our own software I have created a workaround so the infinite loop is now broken. It is not really a great way to do it, but it works for now so our customers can have a effortless experience when switching to the…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 1
- Ideas
- Reported - view
1
Recent (new or edited) articles in Help Center
At this moment the help center has a block with "Highlighted articles" and "Popular articles". Maybe it's a good idea to add a block "Recent articles" next to it?…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 1 reply
- 14
- 1
- Ideas
Re: Help center login from within our own software I posted a request for SSO as well, but this can be a nice intermediate step to that. And I think this request is a lot easier to implement for you guys :-)
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view
0
Help center login from within our own software
It would be awesome if I could post the password of our help center from within our other internal software. I checked the sourcecode and have seen you can post the password to /login/.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 4 replies
- 25
- Ideas
1
Integration with Active Campaign
It would be nice if Trengo could be integrated with Active Campaign. So when someone chats with us, or sends us an e-mail or contacts us through another channel their Active Campaign record can be…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- 1 reply
- 34
- 1
- Ideas
Re: Longer access to private knowledge base Why I'm asking this is because I'm trying to make Trengo work for u already, we still have till januari because Zendesk expires by then. But it would be great if we could already start using Trengo.…
- Eduard
- Eduard_Wustenveld
- 2 yrs ago
- Ideas
- Reported - view

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