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Helpdesk: Show last edit on all articles overview in backend
With the team we recently started to use the helpdesk that Trengo provides. We can't see the last edit however. This is something that is very much needed, to see what topics need our attention.…
- Lars Broer
- Lars_Broer
- 1 yr ago
- 1 reply
- 4
- Ideas
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Closing a ticket, cannot find it in statistics
Hi, Today I was closing about 40'ish tickets in 30-50 minutes. However, when I'm looking at the stats I can't see them when I choose 'closed tickets' and select myself as an agent.…
- Lars Broer
- Lars_Broer
- 2 yrs ago
- 2 replies
- 55
- Ask the community
- Answered
- Answered
Re: Quick replies that can be used across ALL TYPES This feature would be amazing! We don't use quick replies at all in Trengo right now but different platforms for this. Simply because we would have over 200 quick replies to maintain.…
- Lars Broer
- Lars_Broer
- 2 yrs ago
- 1
- Ideas
- Reported - view

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