Option to remove 'fwd' when forwarding a message

When an e-mail address is incorrect we like to forward our original e-mails to the right e-mail address. We noticed that if we do that, our customers see 'fwd' in our e-mail. I attached a screenshot. When we forward this message, our customers will see 'Fwd: Onderwerp van deze mail' We'd like an option to be able to remove that. 

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  • Thanks for sharing Robbin. In the screenshot I don't see the "Fwd:", but I'm happy to look into this situation. 

      • Robbin
      • mgb
      • 1 yr ago
      • Reported - view

      Tamara Berner Hello Tamara. That's the problem. The costumer sees a 'fwd:' in their mail, but in my screenshot I see no option to change that. We tested it by forwarding a message to a personal mail-address of one of my coworkers. I hope you understand!

      • Tamara Berner
      • Product Specialist
      • Tamara_Berner
      • 1 yr ago
      • Reported - view

      Robbin Thanks for sharing, I will discuss this matter with our team and keep you up to date! 

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