Thanks for these great suggestions! 

We will keep you up to date about the developments. 

saskia I noticed you posted about monitoring the date & time a person changed the help Center (& who did it). As this post contains multiple wishes for the Help Center already, I chose to merge your request in this one, to keep all the wishes collected. 

Mark Zijlstra I noticed you wished to copy articles between Help Centers. I choose to combine your wish with this post to centralize all the Help Center wishes. 

Sander Terpstra Almanzo Desmet You both had wishes about personalizing or removing the icons in the Help Center. As this article already contains multiple wishes for the Help Center, I've chosen to merge your requests with this one, to keep more of an overview. 

Eduard Wustenveld Same for your post

"Was this article helpfull" ... doesn't help the writer

At this point a reader can choose between three emojis in a Help Center article to indicate whether an article has helped him/her. But as a writer you cannot do anything with it. To see if someone has clicked on anything at all, you first have to go to the overview of articles in Settings, and scroll down and see for each article whether someone has clicked on something.

Management reports
It seems that there is no overview of what I can use as management reporting. It would be useful if to get a global impression with "10x happy 2x mwa and 1x unhappy". This gives me an overal impression of my Help Center. 

Explanation
In addition, it would be great if a reader gets the opportunity to given an explanation to it. If an article has not helped someone I would like to hear why not so that the article can be improved. Ultimately, the help center is intended to ensure that as few questions as possible come in by email, telephone or chat.

anton ver Noticed you responded in these topics as well, please like and follow this post. 

Does this gathering of requests mean that we can expect some awesome Helpcenter improvements soon? 😍😇

There are two things that are maybe missed while gathering feedback around the Helpcenter. I have added them to the ideas, but I will repeat them in this reply so you have all Helpcenter ideas in one

1. An option for a SSO would be awesome! That people can go to our Helpcenter (which is password protected) and automatically login because there logged into the admin center in our own software
    
2. An option for password protected helpcenters to be searchable within a widget if we choose to. At this moment we have two widgets. One for our public website and a widget on the admin section within our own software. It would be great if on the "admin widget" it is possible for admins to browser all knowledge in the Helpcenter from within that widget. Maybe by adding a checkbox in the widget settings that says "It's okay to bypass the login, I only place this widget in a protected environment"

I am looking at Trengo as an option for is and Marks input is really good and valid for us as well. 
 

What is the status of his requests? It was nearly a year ago he wrote this post.