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Overview in Facebook comments

The Facebook comments that we answer do not appear under the customers comments. So we have no overview which comments have already been answered. It would be easier if the comments we responded to get a sign, such as a colored 🟠 dot.

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  • Hey Annick Steenman ! Thanks for your post 😊 When responding to a Facebook comment it should be directly underneath your customers comment and this should be visible in both Trengo and your Facebook account. Can you reach out to our support team by sending us an email to team@trengo.com? We are happy to investigate this for you!

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  • 7 mths agoLast active
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