Whatsapp agent connect

Dear Team,

Kindly we want, once the agent connect to the chat its should show the customer "Agent (Agent Name to whom the ticket has been assigned) is connected" and same for once the agent left the chat. its should show " Agent left the chat"

This will help better customer experience.

Regards, 

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  • Thanks for sharing Imran! This functionality is not supported by WhatsApp itself. As soon it is we will definitely implement that!

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  • 3 wk agoLast active
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