Whatsapp agent connect

Dear Team,

Kindly we want, once the agent connect to the chat its should show the customer "Agent (Agent Name to whom the ticket has been assigned) is connected" and same for once the agent left the chat. its should show " Agent left the chat"

This will help better customer experience.


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  • Thanks for sharing Imran! This functionality is not supported by WhatsApp itself. As soon it is we will definitely implement that!

    • Aga Wenska Is there a way to add part of the name or the whole name of the agent to every whatsapp message and add bold letters sort of like it shows in the picture? 

      • Charlotte Beenen
      • Product Support Specialist
      • charlotte_trengo
      • 2 yrs ago
      • Reported - view

      Guillermo Samudio G. At this moment the message appears in WhatsApp, we have no influence on adding this information (bold) automatically. 
      Something that might be interesting and we do ourselves as well when we handle a ticket is introducing ourselves, or adding a signature to a template in which the agent can add their name. 

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  • 2 yrs agoLast active
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