Combine labels within statistics export and overview

Good morning,

When I make an export, I now get every ticket with the selected label. When I select 2 labels I would like to only get the tickets forwarded with the content of both tickets. Now I get all tickets where 1 of the 2 labels has been used. Also when I look in the statistics page, this is the same case. If I select 1 label as selection criteria, I will be shown, for example, 20 tickets. If I add another label to it, I will be shown 22 tickets. However, the number can never increase if I only want to get the tickets forward with both labels.

I would also like to see the columns already separated during an export. And is it also possible to have the conversation displayed in a cell (with a Whatsapp and e-mail conversation)?

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    • Aga Wenska
    • Product Specialist
    • Aga_Wenska
    • 9 mths ago
    • Reported - view

    Hi Krisitan, thanks for sharing! I can tell you that reporting improvement is on our Roadmap 🎉 I will find out if we can build the features you are asking for. Keep you posted!

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  • Hi Kristian, 

    Yesterday we've launched Trengo Analytics! A new way of showing and measuring data in Trengo. 

    In Trengo itself you can now compare different labels next to each other in the Labels report. 

    Besides, it is also possible to filter on labels for your export. This will ONLY export the conversations that have that certain label. 

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