Send an automated message when the chat is closed

I would like to send a message when the chat is closed by the user or the chat agent. This message should automaticly appear after the chat is closed.

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  • Thanks Joost! Could you please elaborate on the type of message you would like to send? 

    At this moment it is not possible for a website visitor to "close" the chat, other than to leave the website. At that moment, for the agent, the visitor appears to be offline. 

    On the other side, if an agent choses a website chat conversation, the visitor always sees "Chat closed by agent". 

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  • Hein Kootstra Please Like & follow this post, as it is similar to a request you had. This way you are sure to not miss out on any interesting updates regarding this feature!

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    • Alena
    • Customer support Team Leader
    • Alena
    • 2 wk ago
    • Reported - view

    Actually, I think that would be indeed helpful to get a status: user has left chat (when he closes it, or closing the webpage). We have faced plenty of times that chat is still needed, status shows offline, but just because user currently on another webpage. 

    Also, would be handy to add a possibility for the user from his side (sort of button) - leave a chat, or close

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    • Alena Thank you Alena. We will look into it!

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