Add custom fields to New conversation popup

Our agents would really like the option to have the custom fields (ticketvelden) available when creating a new conversation.

See attachment for a quick design.
This panel could be triggered from a new button left of the quick reply selection button.

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  • Henk Tompot Thank you for your feedback and the example. This definitely sounds interesting! Is there a specific reason/use case why it would need to be filled in before the ticket is created, opposed to filling the ticket fields once it has already been sent?

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