Select more data in the Zapier tool

At the moment the following fields are available in the Zapier tool: 

type

message_id

ticket_id

message

contact_id

contact_name

contact_email

 

I would like to show the Trengo data in a Geckoboard dashboard. But therefore we need the following information:

Creation date and time

Closing date and time

Response time

Open time

etc.

 

All this data is available via the export in the backend of Trengo. Would be great to show this data in an external dashboard.

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  • Thanks for sharing Joost! We will keep track of the interest en possibility of this feature and I will keep you up to date if there's any news regarding this feature. 

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  • We are currently investigating the possibilities for this. I will let you know as soon as there is more news! 

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  • I am trying to make a search on a Ticket, so I can get data from it, but on search I have only the search contact option. Also It would be nice that ticket info showed customs fields. Or am I doing anything wrong?

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  • Definitely agree. It would be great to be able to filled all custom fields via zapier. I can see them in zapier already when I test a zap but don’t have the option to send data to them

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  • Status In review
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  • 10 mths agoLast active
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