Automatically close tickets

Hi Danielle, thanks for asking! 

There are several ways to enable this. 

1. For when a chat cannot be answered in time, you have the auto close feature in the widget: 
   https://help.trengo.com/en/articles/65292-adding-live-chat-to-your-trengo-inbox in the last topoic.
2. Auto closing when a customer doesn't reply for some while. You could use rules for that. 
   Suggestion would be to have this with When "outbound message" and next the condition "elapsed time is". You can off course use other conditions as well to determine when a ticket should be auto closed.