Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply.
The default setting in e-mail is 'Send', which means we need to manually change this for almost every e-mail we send. With high volumes; every additional click is considered 'waste' of resources. It would be great if we could choose to set the default to 'Send & close".
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Sounds like a great idea, Liselotte! I will keep track of you post and let you know if there's any news.
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Lars Berends I noticed you tried to post a similar request to this one. Please like and follow this request to make sure you don't miss out any updates regarding this feature!
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Definitely agree. I would love to be able to default send and close and have it automatically move to the next message. Too many clicks currently.
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support! Indeed, every additional click on one too many these days ..
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Yes please, for us it would save a lot of time as well. We had that in our other app. And after close or assign, open next ticket👌
