Offer option to change default setting to "Send & Close" instead of "Send"
With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply.
The default setting in e-mail is 'Send', which means we need to manually change this for almost every e-mail we send. With high volumes; every additional click is considered 'waste' of resources. It would be great if we could choose to set the default to 'Send & close".