Offer option to change default setting to "Send & Close" instead of "Send"

With high volumes of e-mail and a focus on first time resolution we try to answer customer queries in our first (and only) e-mail reply.

The default setting in e-mail is 'Send', which means we need to manually change this for almost every e-mail we send.  With high volumes; every additional click is considered 'waste' of resources.  It would be great if we could choose to set the default to 'Send & close".

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  • Sounds like a great idea, Liselotte! I will keep track of you post and let you know if there's any news. 

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  • Lars Berends I noticed you tried to post a similar request to this one. Please like and follow this request to make sure you don't miss out any updates regarding this feature! 

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  • Definitely agree. I would love to be able to default send and close and have it automatically move to the next message. Too many clicks currently.

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  • support! Indeed, every additional click on one too many these days .. 

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  • Yes please, for us it would save a lot of time as well. We had that in our other app. And after close or assign, open next ticket👌 

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