Suggestions about the APIs

1) Let the subject key available in all messages
- List all messages (https://app.trengo.eu/api/v2/tickets/ticket_id/messages)
- Fetch a message (https://app.trengo.eu/api/v2/tickets/ticket_id/messages/message_id)

2) Let labels available in the tickets messages too
- List all messages (https://app.trengo.eu/api/v2/tickets/ticket_id/messages)
- Fetch a message (https://app.trengo.eu/api/v2/tickets/ticket_id/messages/message_id)

3) Let to send more than one custom fields per API request (using collections)
- Create a custom field (https://app.trengo.eu/api/v2/custom_fields)

4) Fix assign a ticket to team (it`s not working today)
- (https://app.trengo.eu/api/v2/tickets/ticket_id/assign)

5) Let to create a contact to a custom channels or to chat channel ID by API too
(https://app.trengo.eu/api/v2/channels/channel_id/contacts)

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  • Thanks for sharing! As this topic contained multiple URLs it was flagged for us to check beforehand. Thanks for sharing your suggestions! Concerning the assign a ticket to a team API, can you please email us to team@trengo.com with what you are experiencing so we can help you to fix this?

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