Notifications for assignee in team channels

Currently it is possible to create a notification when inbound messages are received. 

If you have a channel which is maintained by a team, you can create a rule that if a new OPEN ticket has arrived, the hole team will get a notification. 

What I would like as a feature is that if the ticket is assigned to someone, you could make a rule that for every new inbound message of that ticket, only the assignee will get the notifications. This way we only have to check the notifications and click on them. This will make life easier keeping the overview of all our newly received inbound messages.

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Thanks for sharing! For many channels, if at ticket is assigned, the specific user will already receive a notification of any new inbound message in that conversation. If you experience this otherwise, please reach out to team@trengo.com, so we can investigate this.

    Like
Like1 Follow
  • 1 Likes
  • 3 wk agoLast active
  • 1Replies
  • 11Views
  • 2 Following