Automatically forward a chat as an email.
After a chat has been finished the chat will forwarded by email to the chatter. Purpose: chatter can re-read the chat and store it. The email should be generated automatically by Trengo. The email contains the chat and additional text; the emailaddress is provided by the chatter at the beginning of the chat. This procedure should be started by a simple click of the operator at the end of the chat.
Thanks for sharing Christ. At this point it is not possible to automate this in Trengo. But there is a possibility to manual forward a chat conversation, using the forward feature.
It could be a great feature to add to Trengo, but keep in mind that this feature is depending on whether a customer leaves their email address in a chat for it to work.Reply