Inserting quick reply where the cursor is

Is it possible that standard texts can be added after a self-typed sentence? Currently the quick reply is always pasted for your own text. In short: we would like to insert the quick reply where the cursor is.

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  • Edit: post moved to ideas. 

    Thank you for sharing this idea! It sounds like a great add-on to  the Quick Reply feature. We will keep you up to date concerning the developments. 

    Like 2
  • This would be very helpfull:)

    Like 5
  • We really hope this is changing soon!

    Like 2
  • +1

    Like 1
  • Yes, please! 🙌

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  • +1

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  • And add a quick reply like the way WhatsApp works. So directly typing instead of using the mouse. 

    Like 1
  • Miran Cosic I noticed you had a similar request, please follow this one to make sure you don't miss out on any updates. 

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    • Tamara Berner Thank you for mentioning me, i was already following this request:)

      I hope that you can change this soon, my colleagues keep complaining about this and it seems like a minor change... 

      Like 1
  • This would be awesome!

    Like 2
  • Any news about this topic? Seems to be one of the most popular ideas (if you look at the likes) 

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      • Charlotte Beenen
      • Product Support Specialist
      • charlotte_trengo
      • 1 yr ago
      • Reported - view

      Miran Cosic Definitely! We have added this feature to our Product Backlog, it has not yet been planned in one our sprints. 

      Like
  • +1 here to 

    Like 1
  • Hello! Is there any news about this feature? 

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      • Charlotte Beenen
      • Product Support Specialist
      • charlotte_trengo
      • 1 yr ago
      • 1
      • Reported - view

      Rodney Wijdenbosch We are currently researching on improving our Quick replies entirely and this will definitely be part of that project! 

      Like 1
  • This should be done as soon as possible. The sooner, the better. Thanks in advance

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  • UPDATE: You can now insert quick replies where your cursor is!

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    • Daniela Backman This seemed to work yesterday for a limited time, but now the quickreply is added at the top of the text again. Maybe the update didn't go through completely?

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  • Erik Schophuizen Unfortunately we had to revert the updates with Quick replies on friday because it caused another bug, but our developers are working hard on fixing it! I will update here once the quick reply updates are live again :)

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  • It's been a year now, and it's a tiny feature improvement. Every single day we have to manually move quick replies in the body of the message. Every single day, several times. 

    This alone makes me want to check out Intercom. It is hard to know if this is coming soon or if it'll take another year... 😔 If not done in January I'm making the switch.

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 7 mths ago
      • 1
      • Reported - view

      G M- I appreciate your feedback but what might seem like a tiny feature improvement can take a lot more time and effort on the back end. Rest assured we have been working very hard to relaunch this feature and others.

      The update was party relaunched, so now if you type /qr , the quick reply pop up will appear and then you can insert it where your cursor is. If you use the quick reply button at the bottom (next to the send button), then the quick reply will be added at the top of the message.

      Like 1
      • G M-
      • G_M
      • 7 mths ago
      • 1
      • Reported - view

      Daniela Backman Wasn't aware of this /qr way. This works for me (and very likely for anyone who uses the keyboard more than they use the mouse).

       

      Thank you for your feedback.

       

      I am a developer too and I know how challenging certain features can be to implement, even if visually small. I kind of let the Trengo customer part of me express their frustration on this one.

       

      Keep up the great work.

      Like 1
    • Gia
    • Gia
    • 6 mths ago
    • Reported - view

    THANK YOU! 🎉

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    • W B
    • W_B
    • 6 mths ago
    • Reported - view

    It is still not working for the iPhone Trengo app. Quick reply enter, starts at the top. Very annoying. Can this be updated as well?

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 6 mths ago
      • 1
      • Reported - view

      W B Do you mean when you type /qr or when you choose from the standard feature? I just tested on my ios Trengo app and when you type /qr it does inste the quick reply where the cursor was. 

      Like 1
    • W B
    • W_B
    • 6 mths ago
    • 1
    • Reported - view

    When I choose the “-button. I didn’t know about the /qr, that works perfect indeed. I will use that one from now on, thanks

    Like 1
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