New rule action: Change sender

Since we got a few different mail accounts for example (sales@... service@... etc.) customers are not always using the right mail address and that results in tickets not being assigned to the right department in Trengo.

Right now I'm thinking about a new contact group called 'sales department'. Agents can manually add agents to this contact group and the next time they send a mail to whatever mail address, their ticket get's assigned to the right department in Trengo so the right agents wil look into it. But an Agent who is only assigned to the team 'SALES' can not edit the sender address from that ticket if the ticket was created in service@.

We would like to have a new action in rules where can we change the sender if it meets the requirements.

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  • Eric van Wenkop thanks you for your feedback. We'll take this under consideration and  monitor the demand.

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