Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.
In the screenshot you can see an example of such a view from our old ticketing system. One color represents one employee. Hovering over the bar shows the name of the employee and the number of tickets processed on that day.
Thanks!
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Hi there Simon ! Thank you for sharing your idea! We will monitor the demand for this feature and inform here if/when we have relevant updates 馃槉
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Is there news to this topic?
We need this feature asap, it is essential to create our staff planning for the next month.
Thank you!-
Hi Simon ! There are currently no updates concerning this topic - as there are at the moment also no short-term plans to update/change the Reporting section it is difficult for us to give you a more precise estimation as to when this request will be reviewed. Once we do have an update for you, we will inform you here! 馃槉
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