User behaviour data in Trengo Analytics

Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statuses would be valuable to analyse performance and could be an additional tool in the Reporting section. This way you can monitor how many hours a user is working and keep track of your agents' schedule & log-in/log-out times during a working day.

 

Note: This feature has been requested by existing customers but only documented internally. Moving this to our external community for universal visibility.

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  • Hi there Allan Luna  ,  Hans , and Baker Ayekundira ! 

    I saw you all left similar posts concerning this topic - feel free to like and follow this post and leave a comment to further elaborate on your wishes :)

    I have deleted your other posts in order to maintain visibility and avoid duplicate posts! We will keep you updated here if there are any developments concerning this topic

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