Is it possible to push a message to the conversation?

Hi, I need to push a message to the end-user after some time of the beginning of the conversation. For example, the end-user starts talking today and subscribes to some kind of event (webhook). I want to send messages from my backend to that conversation after some time without user input between this time. Is it possible?

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  • Interested in the same thing. I need it to create a ticket in Trengo when people fill in a form...

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 11 mths ago
      • Reported - view

      Alan This can be achieved in a few different ways. If you have a contact form on your website, it is most likely feeding responses to an email address, which you could then connect to Trengo.

      If you don't have a contact form on your website yet, you could use our website widget with the pre chat form as a contact form. We can provide you with a snippet of code which makes the website widget full page, ths looking more like a contact form than a chat widget.

      Let me know if this solution sounds interesting so I can share more details.

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  • Piotr Thank you for your question. What channel would this be on? This sounds like a custom solution for which our support is limited, have you checked the developers documentation to see if you can find a solution there?

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  • 11 mths agoLast active
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