Name contact person in auto reply
When someone emails, the contact person name is entered incorrectly. Consequently, when answering a ticket we have set the tag 'Dear [name]' to automatically add. What often happens is that someone from a company emails, for example: 'Pietje van Vleutel Trengo', can it be checked that [name] then only transfers Pietje instead of the entire text?
Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.
I read that you were directed to the community to share this feedback. I would, however, like to gather some more information on this from you to see if this is a feature request or if there is another way in Trengo to make this work. Can you reach out to me via firstname.lastname@example.org? Happy to help !