Name contact person in auto reply

When someone emails, the contact person name is entered incorrectly. Consequently, when answering a ticket we have set the tag 'Dear [name]' to automatically add. What often happens is that someone from a company emails, for example: 'Pietje van Vleutel Trengo', can it be checked that [name] then only transfers Pietje instead of the entire text?

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  • Thank you for posting your idea! In order to maintain the visibility and accessibility for everyone on this community I have translated your post to English.

    I read that you were directed to the community to share this feedback. I would, however, like to gather some more information on this from you to see if this is a feature request or if there is another way in Trengo to make this work. Can you reach out to me via Happy to help !

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  • 4 mths agoLast active
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