Changing name > stay in same part of inbox

When changing someone's name in the small profile part (grey block top right), the inbox switches back to the first ticket instead of the ticket you were working on. With a full inbox, it's a hell of a job to scroll back to the ticket concerned. It would be great if it's possible to stay at the same place in the inbox!

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  • Hey Anne ! Thank you for sharing your idea 😊 I read that you would prefer to keep the inbox on the conversation that you are working on instead of the inbox going to the top / first conversation when you make any changes. I can image with a full inbox it is more efficient to stay where you are! We will monitor the demand for this feature and keep you posted on relevant updates!

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    • Charlotte Beenen Exactly. Thanks for keeping me posted!

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