2FA for sessions

If a registered customer contacts us using a non-registered platform (like WhatsApp, or Instagram), We would like to validate the customer that his phone number or the profile is valid.

The idea is to send a question to the customer ("enter your email address") , and the bot will take it generate a random number use this email address and send an email with the number.

Then the customer will copy the number into the conversation and the bot will validate the number.

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