Show number of tickets per team


We work with different teams in our Trengo account. in the left menu the teams overview is the only part that doesnt show how much tickets are open per team. You can see it for channels and labels but not per team. Is this something that you can add?

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  • Thanks for sharing Miran! We will make sure to keep you posted if there are any updates. 

  • I understood from Jurre that on one hand, these numbers might be misleading, because a ticket could be assigned to two teams. On the other hand, not having the counter per team indeed also makes me itchy - not knowing the workload. 

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  • This report is essential since we have multiple teams and it is difficult to identify the productivity and pending ticket list for each of them. 

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  • 1 yr agoLast active
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