Office hours email , push notifications

Would be nice if you can set office hours per User. Just like the chat.

For example, in the weekend I don't want to receive notifications on my phone using the App. 

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  • Within the settings of your own profile, you can choose when you would or would not like to receive push  notifications, see also:

  • Hello Tamara, I de-installed the App because the App was driving me crazy out-of-office in the weekends.
    So I want to install the app so I receive notifications during office time. 

    I cannot select the weekdays or exclude the weekend using this.

    Like 1
      • Charlotte Beenen
      • Product Support Specialist
      • charlotte_trengo
      • 2 yrs ago
      • Reported - view

      Bram Bruning Thanks for sharing the improvement. Sounds like a geat add on to our Snooze feature!

  • Boy Brabander I noticed you had a similar request concerning Business hours per user. Could you please like and follow this topic. I'll make sure to keep you up to date of any updates here. 

  • We are working on creating private inboxes and improving personal profiles. This will be added into these features. I'll keep you up to date if there is more specific news. 

  • It would be nice if you can set business hours per Team, because teams in our organisation have different business hours.

    Like 1
  • Hello, for our company (Groenhart) we have the same issue. We also don't want to receive the notifications outside the business hours on the mobile application.  

  • We are researching this feature and the possibility to elaborate on the current "do not disturb" feature. I will keep you posted if there's any news about this. 

  • I believe this is taking to long. I should not be rocket science to have agent specific working times. It's 2022, who works from 9 to 5 thes days? Especially Customer Service.

    We also have an issue with activating a flowbot outside business hours (what they are made for), which by our knowledge is still not possible. 

      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 4 mths ago
      • Reported - view

      Boy Brabander Users can also just turn off notifications when they are not working to avoid this issue. 

      To activate a flowbot outside business hours, you can use rules. Please reach out to for more assistance if necessary.

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  • Status In review
  • 4 mths agoLast active
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