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Within the settings of your own profile, you can choose when you would or would not like to receive push notifications, see also: https://help.trengo.com/en/articles/14521-snooze-push-notifications-to-stay-focused.
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Hello Tamara, I de-installed the App because the App was driving me crazy out-of-office in the weekends.
So I want to install the app so I receive notifications during office time.I cannot select the weekdays or exclude the weekend using this.
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Bram Bruning Thanks for sharing the improvement. Sounds like a geat add on to our Snooze feature!
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Boy Brabander I noticed you had a similar request concerning Business hours per user. Could you please like and follow this topic. I'll make sure to keep you up to date of any updates here.
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We are working on creating private inboxes and improving personal profiles. This will be added into these features. I'll keep you up to date if there is more specific news.
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It would be nice if you can set business hours per Team, because teams in our organisation have different business hours.
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Hello, for our company (Groenhart) we have the same issue. We also don't want to receive the notifications outside the business hours on the mobile application.
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We are researching this feature and the possibility to elaborate on the current "do not disturb" feature. I will keep you posted if there's any news about this.
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I believe this is taking to long. I should not be rocket science to have agent specific working times. It's 2022, who works from 9 to 5 thes days? Especially Customer Service.
We also have an issue with activating a flowbot outside business hours (what they are made for), which by our knowledge is still not possible.
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Boy Brabander Users can also just turn off notifications when they are not working to avoid this issue.
To activate a flowbot outside business hours, you can use rules. Please reach out to team@trengo.com for more assistance if necessary.
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