If the message or original message contains an ordernumber please pick it up automatically and show in in the contact notes for example. It saves time looking for this kind of information.
Thanks for sharing Anne, could you please elaborate a little on this subject? What types of messages are you referring to, because for chat and messaging, this situation might be easily resolvable with the implementations of our chatbot, or by making use of our smart integrations.
Tamara Berner Hi Tamara,
At this point we're only using e-mail in Trengo. Sometimes customers sent an e-mail with the order number in the text of the e-mail. We have manually copy paste the order number in the contact notes. The order number is important information, it's the first thing we look up when handling an e-mail. It would be great if these information was available in a wink.
Anne vd Kerkhof Thanks for elaborating Anne! This might be a difficult feature to realize, as our inbox is used by many different organisations who all have a different form of registering orders or numbers.
It is always possible to develop such a feature yourself making use of our API (developers.trengo.com).
We are looking into the possibilities of this feature and combining it with the custom fields.