Merge conversations from different contacts
At the moment when two people reply at a ticket with the same [ticketnumber] trengo creates two different tickets (or threads). I'd like to see that when different humans (and thus email addresses) reply on the same ticket number, both will be displayed in the original ticket and the new addresses (additional to the original email address that created the ticket) are automatically added to CC of the ticket. This way we don't need to merge responses from different email addresses (which is another feature request) when users respond on our email.
We have this case a lot when replying to a support email send from a team inbox, in which, after our reply, an individual member follows up from our client.
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Paul Kegel Trengo has a feature that has almost the same outcome as your request. The only requirement to get this done, is that the persons are added in the conversation as CC. Have you tried this? For example: when somebody is CC'ed at a conversation and replies on thesame conversation, the answer will be merged within the same conversation.
Addition we have released today a conversation link feature. When you click at the top of the conversation on the 3 bullits, you can link another conversation to this one. Via this way you keep track on different messages that may be linked to each other.