Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example. Giving the email a separate status gives us the opportunity to easily monitor these messages, like when you are waiting for reaction from the supplier. It is more easy to remind them on the base of this feature.
- Moderated to English -
Thanks for the suggestion! Would this be more of a step in between assigned and closed? Or would it be a complete different feature?
It sounds like a great add-on, in the meantime you can always create a label named "Awaiting third party reaction", to easily keep track of these messages.
If there are any updates, I'll keep you posted!