Send and await a third party reaction
Next to the "Send and close"-feature it would be desirable to have a feature to add "Send and await third party reaction". This can be used when you forward an email for example. Giving the email a separate status gives us the opportunity to easily monitor these messages, like when you are waiting for reaction from the supplier. It is more easy to remind them on the base of this feature.
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Thanks for the suggestion! Would this be more of a step in between assigned and closed? Or would it be a complete different feature?
It sounds like a great add-on, in the meantime you can always create a label named "Awaiting third party reaction", to easily keep track of these messages.
If there are any updates, I'll keep you posted!
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Tamara Berner Yes, it's a step in between assigned and closed. So we know that we are still waiting for a reply and that we still need to contact customer.
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Liza Wevers Thanks for sharing Liza! We are going to implement a new status called "Pending", so before a conversation gets closed it will pass pending. This could be pending for a customer reaction or a third party answer.
If the feature is live, I will keep you up to date.
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Tamara Berner That would be great :)
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What's the status on this planned feature? We're looking for similar functionality and are now working with reminders and labels, but it's suboptimal.
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Arjan Peters It's still on our radar and we are considering it, but we need to conduct further research so for now we don't have a date for this feature.
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