Create "or" conditions in the custom views (combine multiple labels in one view)
The custom views idea is very handy. However, currently the condtions are 'and' conditions. It would be nice if we could create "OR" conditions as well.
Simple usecase example: create a view that show tickets with either the label 'Software' or the label 'Urgent'.
Right now I can create 2 conditions, but it will only show tickets that have both these labels.
An idea would be to have the same conditions box as we have in the rules sections. There we can combine AND and OR conditions.
Tamara - I think this is a massive oversight and it would really be great if this can be applied asap.
When we create Views - it can only contain one "Label" and/or one "Status". My concern is about the "Status".
For example, we have a Team Lead, DE Agent, FR Agent, ES Agent, IT Agent and an EN agent.
We'll create a View called - Customer Messages.
If the e-mail is NEW, everyone can see it. However, once it has been assigned to a specific user, it will disappear from that View. (because Status can only be "NEW" AND "UNASSIGNED" - NOT "NEW" OR "ASSIGNED").
This also means that the Team Lead will not see the ticket from that View - "Customer Messages". It is important for the Team Lead to see all assigned tickets to different Agents in one go.