Conversations in chronological order

It would be great if there was a possibility to put converstations in a chronological order (new messages on top, old messages on the bottom). Right now it is the other way around and for us it is hard to get used to. 

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  • Thank you for your suggestion! 👍

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  • Maybe a switch how to sort. 'up' or 'down' e.g.

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  • I'm having the same problem. It can be very confusing at times. Christ van Leest idea would be superb

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  • Within the overview of the conversations it is possible to set the order from old to new or new to old. The order of your preference will now be remembered. 

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    • Tamara Berner I know that is possible; what I mean is within a conversation, when there are multiple emails sent, the reply part is at the bottom, so the latest email in above that one, and so on.

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  • Hi.. has anything been done about this one at all? eg being able to sort the conversation either way? Thanks

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  • It is possible to sort conversations either way, but it is not yet possible to sort the messages within one conversation. 

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      • Tim B
      • Tim_B
      • 8 mths ago
      • Reported - view

      Tamara Berner  Hi, is it something you are working on at all? It can be quite confusing sometimes. Particularly if someone has been added / copied in to some but not others.  Or when a ticket has been opened and closed a number of times, as we often do. It would be very useful just have it all chronological from start to finish. Thanks

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