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*moderated to English and due GDPR*
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Thank you for your suggestion!
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We are planning to give an upgrade to our statistics soon, I have added this request to my collection of suggestions / wishes for statistics.
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stijn Loris SCarpa Janet van de Griend Michel de Koning I noticed in the community you had some wishes for improving the statistics as well, as this is a subject we would like te start working on soon, please share your wishes in this post, so I can collect them and share them with our development team!
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Sandra Schurink Noticed you had some suggestions about the Statistics as well, feel free to share them in this topic!
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What we like to see is a statistic with number of ticket replies from our staff.
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Tamara Berner What I would like is to have a unique code for a specific filter I have created, so that I can save it as a bookmark. Also, I would like to be able to have a button "select all" and then deselect the filter criteria which are not interesting, instead of clicking all of the criteria which I need (in this case labels of tickets). Another feedback is that I would like to compare with a different period. The last feedback is that I would like to group the overviews not only per day, but also per week, per month and per quarter.
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Loris SCarpa This is possible witht he new Trengo Analytics :).
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Tamara Berner I would like to see the number of calls we have missed, as well as the average duration of a call.
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Thanks again for sharing the suggestions on improving our Trengo Analytis.
For now we have enabled Trengo Analytics in which we have new reports and a better way of measuring our data.
More information on how we currently measure the statistics can be found In our Help Center: https://help.trengo.com/en/articles/116095-exporting-reports.
This will solve the main topic.
We also improved a lot in our analytics back end, making it more easy to measure other data in the future.
