Easily add help articles to a chat or email
In a lot of responses we refer to a Trento help article. Having the ability to quickly search and add an article from within the chat or email response would save a lot of time.
I've seen other solutions that also allow agents to share a url, the whole article text within the response or part of the article in a response
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Thanks for sharing! We are currently researching this feature and keep you up to date if there's any news.
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Tamara Berner can't wait for this! :-)
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