E-mail form in widget

It would be great if we can add custom fields to the Email form in a widget. Now you can only add text fields, but what about file field to add an attachment. And what about just overruling the complete form so we can replace "message" with something else.

I would like to create an easy support form in the widget. With questions like: name, e-mail, title of the problem, expected behaviour, what did you do to get the error and room to add screenshots with your ticket.

Now the e-mail is just name / email / message, which is very basic so the support questions are sometimes like "It does not work help". So we have to ask them to explain what doesn't work, what steps did they take to create the error etcetera. So our support team can replicate the problem so they can solve it.

If we can create a good form right in the widget those questions are answered immediately which saves us and our customers time.

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  • Hey Eduard ! Thank you for sharing this idea! We will monitor the demand for this feature and will update you here once there are developments regarding implementing any changes! 

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  • 9 mths agoLast active
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